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British Gas contact details. Get quick answers to frequently asked questions about your energy or home services account or contact our advisors.
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British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an
, or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Call 0333 200 8899 if your services aren’t working.
Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.
Representatives at this number are available 24 hours a day, seven days a week.
Chat with a customer service representative online.
and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.
Escalate complaints by accessing their customer complaints page.
If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit
and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.
This method should be saved for the last resort.
You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.
Send British Gas a letter.
Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.
Type the letter if you have poor handwriting.
Log a formal complaint if your issue hasn’t been resolved in eight weeks.
If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
- 752.5K
Helpline. Phone number. Customer service. 0800 048 0202. Sales – join British Gas. 0800 980 6005. Business enquiries. 0800 107 3457. Installations (of energy supply)
How to register/access your online account. If you’re new to British Gas. We sent you an email, search your inbox for ‘set your password’ - click on the link we sent you on email and follow to ‘Set your password’. HomeCare customers. HomeCare customers can book, check and reschedule repair and annual service appointments online too.
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21 November 2007 at 8:00PM. Hope someone can help. I live in Spain. For the past 3 hours I've been trying to use the British Gas website to either email them with a query or to get their tel no so I can contact them from Spain, but the web site just keeps going down!!! I've managed to find an 0845 number from another site, but they just keep ...
Aug 2, 2022 · Use the phone number 0330 100 0056. Lines are open Monday to Friday from 9 a.m. to 5 p.m. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day.
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