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Locate and review policies, procedures, contracts and agreements – as well as feeding directly into the documentation exercise, this can help you compare and contrast intended and actual data processing activities. Example documents. Privacy policies. Data protection policies. Data retention policies.
- Two Types of Capture. Depending on your business objectives, you'll capture the image of the document and/or extract the relevant data from the document.
- Prepping the Documents. Once you decide what information you need to capture, you need to prepare the paper documents for scanning. As everyone knows, paper jams are no fun.
- Conversion – Capture. Conversion is the software turning the analog document into digital format (or ingesting a born digital document so that it can be placed into a workflow).
- Document Imaging. If you need to keep a digital representation of the document, it can be saved as one of a number of formats: TIFF (Tagged Image File Format), JPEG, PDF, PDF/A, or GIF (Graphics Interchange Format).
Most organisations must document their processing activities to some extent. Both controllers and processors have their own documentation obligations, but controllers need to keep more extensive records than processors.
- Reference guide. The purpose of a reference guide is to provide your call center reps with vital information. In this scenario, the rep is just finding and sharing information.
- Policy. A policy outlines the rules and regulations for your company. It is the standards and expectations by which the company lives. While it is like reference materials, it is different than reference guides.
- How-to guide. A how-to guide is a step-by-step explanation of how to perform a procedure. It walks your agents through how to DO something or perform a task.
- Checklist. Checklists are a good way to support an agent in completing a process. Processes can encompass multiple procedures. We’re talking about as many as 10 (maybe more) procedures in one process.
Jul 3, 2020 · Number porting is the process of keeping your telephone number when you change supplier. Technology has made the technical aspect of this process easier for providers to achieve, but the paperwork process involved can be incredibly frustrating.
Sep 27, 2024 · Intelligent Document Processing refers to the use of AI and machine learning technologies to automate the extraction, interpretation, and validation of data from official documents. IDP enables organizations to streamline their document processing workflows and significantly minimize the risk of human errors.
People also ask
Do Organisations need to document processing activities?
How many people do I need to process a document?
How do I document my organisation's processing activities?
What is intelligent document processing?
What information does a call center look up during a procedure?
Do controllers & processors have different documentation obligations?
The UK GDPR introduces a duty for you to appoint a data protection officer (DPO) if you are a public authority or body, or if you carry out certain types of processing activities.
