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- It usually means there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.
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Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
- Overview
- What's Causing the Error
- How to Fix a Netflix Error Code NW 2-5
- Does Your Network Support Streaming?
- How to Tell If Your Device Is Connected to the Internet
- How to Restart Your Device and Home Network
- How to Verify Your DNS Settings
- Improving Your Internet Connection
- Contact Your Internet Service Provider For Additional Help
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The Netflix error code NW-2-5 indicates a network connectivity issue, which means that your device cannot reach the Netflix service. It's a relatively common yet challenging issue to identify and fix but, by following the right steps, you can usually resolve it on your own.
The NW-2-5 error means that your device isn't connected to the internet or something else is preventing the device from connecting to Netflix. This error code can occur on almost any device that uses a Netflix app, including game consoles; streaming devices like Roku; Blu-Ray Players; and smart televisions.
It's happening because there is a connection problem with your device, home network, or internet service. When Netflix error code NW-2-5 occurs, your device will typically display this message on the screen:
The specific steps you will need to take to fix the error code NW-2-5 may differ slightly depending on the device you are using. For instance, you can't verify or change the DNS settings on some devices.
Follow these steps to fix a Netflix error code NW-2-5:
1.Press Try Again on the error screen.
Sometimes, that's all you need to do.
2.Restart your device.
If your device has a sleep mode, you will need to make sure that you fully shut down and restart the device. In some cases, you will need to unplug the device for up to one minute after shutting it off.
Some networks disable streaming to save on bandwidth or for other reasons. If you're connected to the internet through a university, hotel, or another extensive network, then you will need to contact the network administrator to find out if streaming has been disabled.
If you have an internet connection with your modem and router, this issue doesn't apply to you.
Since error code NW-2-5 is a connectivity error, the first thing you need to rule out is an internet connectivity problem. The best way to accomplish this will differ from one device to the next due to the differing availability of troubleshooting tools.
Most video game consoles have an option to test the internet connection. If your device has this type of test, then you will need to run it. If it shows that you aren't connected to the internet, make sure that your device is connected to the correct network. You may also need to disable and reenable internet connectivity on your device to get things working again.
In many cases, power cycling your devices will fix a problem like Netflix code NW-2-5. That means you will need to completely shut down your devices, unplug them from the wall, plug them back in and turn them back on.
Some devices have a sleep or low power mode that they enter when you push the power button or shut them off through an on-screen menu. This mode is why it's essential to make sure that you actually turn the device off and then unplug it.
Restarting your home network works the same way. Turn off your modem and router, unplug them, plug them back in and turn them back on. In most cases, between 10 and 20 seconds is a long enough time to wait before plugging your devices back in. You may need to leave them unplugged for up to one minute.
After you have restarted your device and home network, you will need to check and make sure that your device has connected to the correct network.
Some devices allow you to verify your DNS settings, which can help fix Netflix code NW 2-5. If your device doesn't support this, then you'll have to move on to the next step.
Here's how to verify your DNS settings on a PlayStation 4 (with PlayStation 3 settings in parentheses):
1.Navigate to Settings.
2.Select Network (Network Settings on PS3).
3.Select Set Up Internet Connection (Internet Connection Settings, then OK, then Custom).
4.Choose Use Wi-Fi (Wireless) if you are connected wirelessly, or Use a LAN Cable (Wired Connection) if you are connected via an ethernet cable.
In some cases, simply improving your internet connection will fix a Netflix code NW-2-5. The way to do this is to make sure that your device has the strongest connection available.
Although it's possible to stream video from services like Netflix over Wi-Fi, a poor signal, congested network, or a lot of interference from other nearby networks can result in many problems. The easiest way to totally remove these problems is to use a wired connection.
If it's at all possible, try connecting your streaming device to your router with a physical ethernet cable. Some devices don't have an ethernet jack, but you can usually purchase a USB-to-ethernet adapter dongle for these devices.
Another way to rule out a poor internet connection is to connect your device directly to your modem with an ethernet cable and take the router out of the equation. It isn't a permanent fix since you won't connect to other devices or use your Wi-Fi until reconnecting the router.
If you follow all of these steps and still have a Netflix code NW-2-5, the only option left is to contact your internet service provider. You may have a hardware issue with your modem, router, or streaming device, but it's more likely that there is a problem with your internet connection.
In some cases, Netflix code NW-2-5 can be caused by problems with your internet service provider itself. These issues are typically resolved when the internet service provider fixes the problem with its equipment. If you wait a while, and the problem mysteriously fixes itself, then your internet service provider was probably to blame.
How to Fix Netflix Error Code NW-1-19
FAQ
•What does error code NW-1-19 mean on Netflix?
Netflix error code NW-1-19 means that your device can't connect to Netflix. Turn off any VPN you use, then restart your streaming device, router, and modem.
If the Netflix app crashes or closes and takes you back to your device's menu screen or live television, it usually means data stored on your device needs to be refreshed. Note: If your device freezes or stops responding, see these troubleshooting steps instead. To fix the problem, follow the steps for your device.
- Restart your TV, phone or playback source device and router. Restarting your TV and router can actually clear any temporary glitches or cache issues that may interfere with Netflix.
- Reboot your Wi-Fi router and check your internet connection. Ah, the age-old advice: “Have you tried turning it off and on again?” It’s a cliché for a reason, folks.
- Uninstall and Reinstall the Netflix app. Sometimes, the issue might not be with your connection but with the Netflix app itself. Uninstalling and reinstalling the app can fix any app issues that may prevent Netflix from working on your TV.
- Clear Cache for the Netflix app. Clearing the Netflix app data or cache can work wonders in fixing any app issues that prevent Netflix from working on your TV.
The prompt appears: After watching 3 episodes of a TV show in a row without using any video player controls, or. After 90 minutes of uninterrupted watching. To continue watching, you can dismiss the message or turn off autoplay of the next episode.
Oct 24, 2024 · Published: Thursday, 24 October 2024 at 6:00 pm. Subscribe to Radio Times magazine and get 10 issues for £10. Netflix's Territory served up high drama throughout its debut season, which ...
