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  1. To update your personal information, begin by signing in to your account. At the top of the My Account page, you will see three tabs. Click on the Account Profile tab. The Account Profile page will contain your account details along with a section called Personal Information.

  2. If you have forgotten your email address, please contact Customer Care at 1-888-607-4CVS (4287). To retrieve your password, use our Forgot Password page. Enter your email address and click the Continue button to generate an email to reset the password. Please click on the link within this email.

  3. I cannot find anywhere to change this because all phone numbers in my account are already referencing my number. I asked a CVS employee during checkout to verify my number and they said it’s correct. Not sure how to fix this. Call the customer support number.

  4. If you've forgotten the email address you used to set up the account, please call Customer Care Account Services at 1-888-287-5644. If you're having trouble accessing an account you've already created, please call Customer Care Account Services at 1-888-287-5644.

  5. When you get out of rxconnect and onto the home screen, go to the extracare card settings on the register and update the number. If they don't recognize the number or the person's name attached to it, just hit no from the get go and have them call 1800shopcvs. No other way to fix it.

  6. Jan 16, 2024 · Just make sure you do provide your phone number when you check out — you can’t retroactively earn points by uploading a receipt later if you forget to use your account number at the time of purchase.

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  8. Create an account or sign in to CVS to access your health benefits and order OTC products online.

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