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  1. To update your personal information, begin by signing in to your account. At the top of the My Account page, you will see three tabs. Click on the Account Profile tab. The Account Profile page will contain your account details along with a section called Personal Information.

  2. If you have forgotten your email address, please contact Customer Care at 1-888-607-4CVS (4287). To retrieve your password, use our Forgot Password page. Enter your email address and click the Continue button to generate an email to reset the password. Please click on the link within this email.

  3. If you've forgotten the email address you used to set up the account, please call Customer Care Account Services at 1-888-287-5644. If you're having trouble accessing an account you've already created, please call Customer Care Account Services at 1-888-287-5644.

    • Verify Account. Verify that your account is set up to get CVS coupons. Yes, you were getting them so it should be set up – but since you’re not getting them right now, check just in case: Log into your CVS account and check your profile to ensure that the option to receive emails from CVS is checked.
    • CVS Support. Contact CVS customer support and let them know you are no longer receiving coupons. They will verify on their end that you are indeed subscribed for them.
    • CVS App. Download the CVS app again and link your ExtraCare card to the app. Doing this also has you re-enter your email. Sometimes this resets the app and downloads the deals, coupons and other alerts.
    • HIPAA & CVS. Most people don’t know about HIPAA and CVS. HIPAA is a privacy authorization that allows CVS Pharmacy to record the prescription earnings of each person who joins the ExtraCare Pharmacy & Health Rewards program, which is tied to your ExtraCare card.
  4. Create an account or sign in to CVS to access your health benefits and order OTC products online.

  5. All members, spouses and dependents use the ID number on the Prescription Benefit Card (enter without spaces) to register on caremark.com.

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  7. Jan 16, 2024 · To earn CVS ExtraCare Rewards points in person, scan your physical card or your barcode in the CVS app at checkout. And if you forget your smartphone or membership card when you’re shopping at CVS in person, don’t worry.

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