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      • Little or no network coverage No connection to a Wi-Fi network is established You're abroad and data roaming is turned off on your mobile phone You've established a connection to a Wi-Fi network, but you aren't logged on You've turned on manual network selection and are out of range of the selected network Flight mode is turned on
      devicehelp.optus.com.au/blackberry/z10/troubleshooting/entertainment-and-internet/i-can-t-access-the-internet/
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  2. Jun 11, 2014 · What could cause a Blackberry not to connect to the internet? Some causes of internet connection problem on a Blackberry include: No data plan: The phone might not have an active / supported data plan. Slow internet connection: The internet connection might be too sluggish to do anything meaningful.

  3. • Check that your BlackBerry device is connected to your service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your service provider's network again. • If your device uses a SIM card, verify that it is correctly inserted into your device.

  4. Mar 27, 2013 · If it still doesn't work, I would call your provider. If you have cellular signal but you can't browse and wifi is shut off, your plan is either not provisioned for it, or your provider is having trouble communicating with your device. Both of these issues need to be looked at on the providers end. Hopefully that helps you figure out your problem!

  5. Sep 16, 2011 · Mobile Network Only: The BlackBerry device uses a mobile network connection to the mobile network provider only. Mobile Network Preferred: If possible, the BlackBerry device uses a mobile network connection but the BlackBerry device can also use a Wi-Fi connection.

  6. We found 9 possible causes: Little or no network coverage; No connection to a Wi-Fi network is established; You're abroad and data roaming is turned off on your mobile phone; You've established a connection to a Wi-Fi network, but you aren't logged on; You've turned on manual network selection and are out of range of the selected network

  7. If you're trying to access the internet using the mobile network and you've turned on manual network selection, you need to be within range of the the selected network. Solution: Turn on automatic network selection so that your phone connects to a network automatically.

  8. Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify.

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