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  1. What is a debt collector? A debt collector works for either: A creditor or; A debt collection agency. They are also called: Doorstep collectors; Field agents; The people you owe might send a debt collector to your home. This is rare. Collection agents cannot: Take anything from your home; Force you to make a payment

  2. Communication with Debt Collectors. Debt collectors do have the right to contact you about your payments if the due you owe is valid. You might feel the urge to ignore a debt collector’s calls or letters. But it might not be the best approach for that.

  3. Call the person the bailiffs say you owe the debt to - this person is called the ‘creditor’. Ask them why they think you owe the debt. You can find the creditor’s name on the notice of enforcement - use this to search online for their telephone number.

  4. What are debt collectors and how do debt collection agencies differ from bailiffs? We explain what you can expect when dealing with debt collection businesses - and your rights!

  5. May 23, 2024 · What debt collectors can do. What debt collectors are not allowed to do. What should you do if a debt collector crosses the line? A step-by-step guide to submitting a debt collector complaint.

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  7. Bailiffs (also called ‘enforcement agents’) could take your belongings if they’re collecting a debt you haven’t paid. They can take things you own or that you own jointly with someone else - for example electrical items, jewellery or a vehicle.

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