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      • BBB ratings are not a guarantee of a business's reliability or performance. BBB recommends that consumers consider a business's BBB rating in addition to all other available information about the business. Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
      www.bbb.org/overview-of-bbb-ratings

      Overview of BBB Ratings - Better Business Bureau

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  3. www.bbb.org › all › customer-reviewsFrequently Asked Questions About BBB Customer Reviews and ...

    What are BBB Customer Reviews? BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands...

  4. www.bbb.org › all › customer-reviewsCustomer Reviews - Better Business Bureau

    BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. Learn more.

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  6. www.bbb.org › all › customer-reviewsHow BBB Customer Reviews are Handled - Better Business Bureau

    BBB Customer Reviews. Consumers say information found in customer reviews helps them choose trustworthy businesses. Businesses appreciate customer reviews because they highlight customer...

  7. www.forbes.com › councils › forbesbusinessBetter Business Bureau Reviews: Why They Still Matter (And ...

    Aug 28, 2019 · Better Business Bureau (BBB) reviews should matter to you and your business. I understand that many entrepreneurs often wonder if they should even bother with this online rating service.

    • Wayne Elsey

  8. www.thebalancemoney.com › what-to-know-aboutWhat To Know About the Better Business Bureau - The Balance

    Sep 21, 2021 · Customer reviews do not factor into a business's BBB rating. Here's the secret sauce for what the BBB is looking at when it assigns a rating: Complaint history : How many complaints a business has received, given its size, and whether those complaints were resolved expediently and "in good faith," even if the customer isn't satisfied.

  9. clark.com › business-entrepreneurs › can-you-trustWhat Is the Better Business Bureau and Should You Use It?

    Some helpful features that consumers will find on the BBB’s website include: Customer Reviews, where you can see how consumers feel about certain businesses. Business Complaints, which show you the different problems that customers have had with companies. BBB Scam Tracker, which lets consumers report scams.

  10. www.investopedia.com › what-is-the-better-businessBetter Business Bureau: An Overview and How Its Ratings Work

    Apr 21, 2024 · It also shows the business’s BBB grade—on a scale of “A” to “F”—as well as customer reviews and information about consumer complaints. Accredited vs. Nonaccredited Businesses

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