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   What are BBB customer reviews?

   • BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. BBB makes it easy for consumers to file complaints and customer reviews. Learn more about what each is and how they can impact a business.

   Customer Reviews - Better Business Bureau

   www.bbb.org/all/customer-reviews

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   Should your business respond to BBB ratings & reviews?

   • Yes! There are many benefits when your business responds to BBB ratings and reviews, from improving customer retention and local SEO, to building trust in your brand and educating potential customers. Responding gives you a way to repair damaged customer relationships, promote your company's positives, and control the narrative around your brand.

   How to Respond to a BBB Complaint in 4 Steps - ResponseScribe

   www.responsescribe.com/blogs/how-to-respond-to-a-bbb-complaint

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   Why do people like BBB reviews?

   • Consumers say information found in customer reviews helps them choose trustworthy businesses. Businesses appreciate customer reviews because they highlight customer experiences. How are BBB reviews different?

   How BBB Customer Reviews are Handled - Better Business Bureau

   www.bbb.org/all/customer-reviews/reviews

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   What is a BBB review and how does it work?

   • A BBB review is a customer evaluation of a business that is validated by the Better Business Bureau. The BBB allows the business to respond to the review and share their side of the story before it is published. The reviewer is also allowed to submit comments on the customer review. Comments from third parties are not allowed.

   Value of BBB Reviews - Better Business Bureau

   www.bbb.org/all/customer-reviews/value-of-reviews

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   How do you deal with BBB reviews & complaints?

   • Always keep your tone courteous, friendly, and professional, even when a customer complains or reviews your business poorly. These are effective strategies for dealing with both reviews and complaints — not just on the BBB site, but any platform where consumers rate businesses.

   How to Respond to a BBB Complaint in 4 Steps - ResponseScribe

   www.responsescribe.com/blogs/how-to-respond-to-a-bbb-complaint

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   What happens if a customer complains to the BBB?

   • After a customer complains to the Better Business Bureau, the BBB will investigate within two business days. The BBB will ask your business to follow up within 14 calendar days of the complaint, then notify the customer of your response.

   How to Respond to a BBB Complaint in 4 Steps - ResponseScribe

   www.responsescribe.com/blogs/how-to-respond-to-a-bbb-complaint

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2. www.bbb.org › all › customer-reviewsHow BBB Customer Reviews are Handled - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   We do take steps to minimize misuse and improve consumer experience by: BBB® Reviews. Validating the email address or phone number of reviewers. Allowing the business to confirm an interaction...

   • Report a Scam

     Report a scam to the BBB. Help the Better Business Bureau...

   • Value of BBB Reviews

     BBB customer reviews allow customers to rate their...

   • Customer Reviews

     Consumer experiences matter to Better Business Bureau – and...

3. www.bbb.org › all › customer-reviewsCustomer Reviews - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   Consumer experiences matter to Better Business Bureau – and businesses! BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with...

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4. Videos

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     BBB Quick Tip: How to Write a Customer Review

     27 Oct 2014

     870 views

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     3 Ways to File a Complaint with BBB

     10 Aug 2018

     5.8K views

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     How to Respond to BBB Complaints & Reviews

     10 Sep 2020

     1.7K views

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5. www.bbb.org › all › customer-reviewsFrequently Asked Questions About BBB Customer Reviews and ...

   www.bbb.org › all › customer-reviews

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   BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. Just like our complaints, reviews...

6. www.bbb.org › process-of-complaints-and-reviewsHow BBB Complaints Are Handled | Better Business Bureau®

   www.bbb.org › process-of-complaints-and-reviews

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   Failure to respond to a BBB complaint may have a negative impact on the BBB rating of any business, because being responsive to customer complaints is a core element of both BBB Accreditation...

7. www.responsescribe.com › blogs › how-to-respond-to-aHow to Respond to a BBB Complaint in 4 Steps - ResponseScribe

   www.responsescribe.com › blogs › how-to-respond-to-a

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   Jun 17, 2024 · Here are four examples of real business responses to negative reviews on the Better Business Bureau. You can modify these templates to easily reply to your own customers. Example #1: Poor customer service

8. www.bbb.org › all › customer-reviewsProcess of Complaints and Reviews - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   This process is free to consumers and businesses. More about how complaints are handled. BBB customer reviews allow customers to rate their marketplace experiences with businesses using a star ...

9. www.bbb.org › all › customer-reviewsValue of BBB Reviews - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   BBB customer reviews allow customers to rate their marketplace experiences with businesses using a star scale. Just like our complaints, reviews are sent to the business before they...