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  1. If you need to contact us directly, the table below will guide you to the best contact information for your particular situation. Please note as part of our modernization process, the Visa Office does not respond to inquiries through the mail.

    • General FAQs

      When you complete a petition (I-130, I-140, etc.) for an...

    • Application Status
    • General Information
    • Visa Application Fee Payment Issues
    • Document Delivery Issues
    • Group Processing
    • Other Issues

    The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

    Customer service center agents are able to assist you via telephone, Skype or email. Open Monday - Friday, 9:00 to 17:00 local time. The customer service center CANNOT help you with the following: 1. Determine the required visa for your purpose of travel. 2. Complete or assist with the completion of the visa application DS-160 form or DS-260form. 3...

    If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN. Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. For additiona...

    The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services. Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with ...

    Please visit Group Processing for Companies, Travel Agencies and Other Organizationsto review the requirements for receiving “Group Processor” access. If you have received “Group Processor” access and require assistance with website technical issues, MRV fee payments, or your login information (email and password) send an email to: groups_weac@visa...

    We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form. Send an email to weeac_contactus+gb+info+en@visaops.net, if you require assistance with: 1. general visa information or how to apply 2. technical issues with the website 3. your sign-in information (email and p...

  2. If you are applying for a visa for the first time, or are applying to renew a visa, you are required to take the same steps. Step One: Complete the online DS-160 and print the confirmation page for each person applying for a visa, regardless of age.

  3. Welcome to the Consular Electronic Application Center! On this website, you can apply for a U.S. Nonimmigrant Visa; apply to renew an A, G, or NATO Visa; apply for an Immigrant Visa; or check the status of your visa application.

  4. Welcome to the official U.S. visa service for non-citizens traveling to the United States. This service will help you: Obtain general information on how to apply for a United States visa. Pay the required visa application fees. Submit your visa application to a U.S. embassy or consulate.

  5. DS-160, Online Nonimmigrant Visa Application FAQs. If you don’t find the answer you are looking for in the FAQs, you can contact us in the following way: Online (immigrant visa inquiries only): Public Inquiry Form. (Note: The NVC is unable to respond to nonimmigrant visa inquiries, please visit https://travel.state.gov/content/travel/en/us ...

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  7. The first step in applying for a U.S. nonimmigrant visa is to complete your application. It takes approximately 90 minutes to do this. After you submit your application, you can move on to the next steps such as scheduling your interview.