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What is the Cancellation Fee? If you cancel when you are in contract, a charge of €150.00 per product or the monthly amount for the remaining months of your contract will apply to you, whichever is less. Read our full Terms and Conditions information guide.
We require 30 days’ notice to process a cancellation request, so it’s likely you received a bill that reflects the normal billing period. Additionally, because we charge a month in advance for our services, you will also receive a final bill once the 30 days’ notice has been completed.
Jan 9, 2024 · If sending a cancellation request via post, we respond via post confirming that the disconnection has been processed. Final bills are completed automated and are generated within 14 days of a disconnection.
Jun 8, 2024 · Does anyone know if there is an updated email address to which you can send a Virgin media cancellation request? The following doesnt seem to work for me- cancel@virginmedia.ie
You can cancel your agreement at any time by giving 30 days’ notice. If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment.
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As you have noted the virgin net email address isn't associated with your VM broadband account. This is why you have received the closure notice. The VM Forum Team staff should be able to check if the email address concerned can be linked to your current broadband account. They will respond here in due course.