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  1. Sync folders can't communicate with your Cloud account while signed out. Here's how to sign in or out of the Verizon Cloud app on your Windows computer.

  2. Download Verizon Cloud for desktop. Access all your desktop files from anywhere and sync them across your connected devices.*. *Access Cloud files from your desktop on all plans; Back up and sync your desktop files with an Unlimited Individual or Unlimited Group plan.

  3. Watch this video to learn how to download the Verizon Cloud Desktop software, install, sign in and start backing up your files. *The first 30 days are free. After that, you will be charged the monthly fee until you cancel your subscription with the Verizon Cloud app or My Verizon.

    • 3 min
  4. Manage your account online with My Verizon. Pay your bill, check your usage, swap SIM cards, view your order status and much more.

  5. Enter your email address or User ID and password to sign in to your existing Verizon Cloud account. Once signed in, you can access all the content for that Verizon Cloud account. Note: If you can't use the Verizon Cloud app to access the cloud for another line on your account.

  6. Dec 20, 2017 · I just installed the cloud desktop app on my laptop tonight. I've repeatedly tried to access my cloud using the app but I can't. I signed in using the phone number and password for my account. A message says that my device is not recognized and I answer my security question.

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  8. Desktop Apps | Verizon Cloud. Compatible with Vista, Windows 7 or greater (32 and 64 bit) and Mac (OSX 10.8 or greater). Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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