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- Hospital system. A major healthcare organization implemented an extensive enterprise resource planning (ERP) system and adapted to healthcare reform. This case study highlights overcoming significant challenges through strategic change management
- Transportation department. A state government transportation department leveraged change management to effectively manage business process improvements amid funding and population challenges.
- Pharmaceuticals. A global pharmaceutical company navigated post-merger integration challenges. Using a proactive change management approach, they addressed resistance and streamlined operations in a competitive industry
- Home fixtures. A home fixtures manufacturing company’s response to the recession offers valuable insights on effectively managing change. They focused on aligning change management with their disciplined culture, emphasizing operational efficiency
- Clear Communication Channels. Open and transparent communication is the linchpin of successful change management. Leaders should articulate the reasons behind the change, the envisioned outcomes, and the role each team member will play.
- Inclusive Decision-Making. Empowering team members by involving them in decision-making processes is a powerful strategy during times of change. Soliciting input on key decisions, whether through brainstorming sessions, focus groups, or surveys, not only taps into the collective intelligence of the team but also generates a sense of ownership.
- Leadership Visibility and Support. Leadership visibility is crucial for instilling confidence and trust during change. Leaders should be present, accessible, and actively engaged in supporting their teams.
- Training and Skill Development. Change often brings new challenges and requirements. Providing training and skill development opportunities is essential for ensuring that team members are equipped to meet these challenges.
- Changing from manual to automated inventory management. Thomas Paddock, Founder of Learn Online Arbitrage, undertook an initiative a few years ago to transition from a manual process of managing inventory to an automated one.
- Adopting new technologies: CRM system. Josh Haley, the Founder of Moving Astute, shares an example of successful change management through the adoption of new technology in his organization.
- Website redesign. “Change management plays a crucial role in ensuring the success and seamless implementation of digital projects.” writes Vaibhav Kakkar, CEO of Digital Web Solutions, when we asked him about his change management best practices.
- Introducing an AI chatbot. As the co-founder of Gate2AI, Nathan Clark has been involved in numerous digital projects where change management was crucial in achieving success.
- Netflix
- General Electric
- Lego
- Domino’s Pizza
- Implement Successful Change Management at Work
Netflix has been around since 1997 and originally offered customers a monthly subscription service to have movies delivered. Netflix proved to be a disruptive technology from the beginning, allowing customers to enjoy movies at their leisure and to avoid late fees being charged by movie rental companies like Blockbuster. However, when streaming lau...
When Jack Welch became the CEO of General Electric in 1981 he inherited a company with a market value of $12 billion, and by the time he left in 1998 the company was worth $280 billion. He accomplished this by completely overhauling the company. His gut told him the company, which had been in business for generations, needed a complete change. The ...
Lego’s story may be one of the greatest turnarounds in corporate history. The company did fabulously for decades, never posting a loss from 1932 until 1998. But by 2003 sales were down 30% year-over-year and the company was $800 million in debt, and the company hadn’t produced anything new for its portfolio in over a decade. In 2004 the company rea...
Back in 2008, Domino’s was struggling to manage its brand reputation and stay relevant, but through successful change management implementation, the company started to turn around. Realizing that more orders were being completed online, several key players convinced top management to focus on the online-ordering experience. This move differentiated...
Businesses can weather the recession by embracing change and using change management techniques to create resilient processes and systems. If you’re ready to start developing the skills you need to lead these changes, sign up for our on-demand Change Style Navigator certification or Resilience Assessment Certificationsand learn at your own pace! Yo...
- Google Navigates the Shift to Remote Work. When the COVID-19 pandemic hit, businesses worldwide found themselves in uncharted waters.
- Amazon Implements Automated Warehouses. Amazon is no stranger to change. One of its most significant transformations has been the implementation of automated warehouses—a major shift affecting thousands of employees and processes.
- Microsoft’s Cultural Shift. Consider Microsoft’s cultural transformation under the leadership of CEO Satya Nadella. When Nadella took the helm in 2014, he inherited a company that was known for its cutthroat internal competition.
- LEGO’s Business Model Transformation. The iconic toy company, LEGO, offers another excellent example of successful change management.
Sep 12, 2011 · This pathway focuses on the following actions: Pinpoint the few critical behaviors that most affect results; Identify who performs them; Develop a step-by-step plan to shape new behaviors; Devise ways to measure both the behaviors and successful results and; Sustain the results through positive reinforcement. Let's examine each in turn.
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Check out these examples of how to lead change management: 1. Establish that the change is necessary. Your team should understand that this change is urgent and permanent. That is, it’s not something that will wash away in a week. Helping others see how the change you’re implementing will impact them is a good start.
