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  1. You can claim a full refund if you didn't travel due to disruption to the train service. If you didn’t take your train for a reason other, you can get a refund for the value of the ticket less an administration fee of £5 (£10 for season tickets).

    • Refund Portal

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    • ​Contact Us

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  2. Already registered for Delay Repay or Refund Portal? Log in using the link below with your existing username and password to continue and skip entering your details each time. Please note, your log in details here will be separate from your account on www.tpexpress.co.uk.

  3. How to get your refund. Fill out our online form and follow the steps to complete your refund request. We will contact you as soon as we’ve processed your request. For more information about our refund policy please visit our Refunds page.

  4. We’re here to help and support you at every step of your journey. Find out how to contact us, apply for a refund or claim delay repay compensation.

  5. Can I get a refund on unused train tickets? If you bought a ticket for travel but couldn’t use it because of service disruption, you may be entitled to a full refund. Find out more about how to claim a refund .

  6. Refund applications. You can apply for a refund if you do not end up travelling on the train you have booked, either because your plans changed, or because the train was cancelled or severely delayed. You must apply within 28 days of the date you were due to have travelled on.

  7. Jan 7, 2020 · The compensation scheme will go live on Monday, January 13 until Saturday, February 29, and can be claimed in addition to delay repay, which entitles all season and non-season ticket holders to receive a refund for journeys delayed for 30 minutes or more.

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