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  1. www.usps.com › help › contact-usContact Us | USPS

    Customer Care Center. Connect with our customer service representatives to help resolve your issue and get back on track. Email: USPS ® Customer Service. Call: 1-800-ASK-USPS ® (1-800-275-8777) Hours of Operation. Monday – Friday 8 AM – 8:30 PM ET. Saturday 8 AM – 6 PM ET.

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  2. Your tracking number can be found in the following places: Your sales receipt if you bought insurance at the Post Office™. Your email confirmation if you shipped from USPS.com. The shipping confirmation email you received from an online retailer.

  3. Sep 10, 2023 · Call Early In The Day. Call volumes tend to be lower early in the morning and highest between 12-5pm. If possible, call USPS customer service before 10am local time for lower wait times. Have Your Tracking Number Ready.

    • Check The Current Status
    • Complete A Help Request Form
    • Submit A Missing Mail Search Request

    Before you begin your search, if your package or mail has tracking, check USPS Tracking®to see its current status. Go to Tracking Informed Delivery® Users Informed Delivery provides a digital preview of your incoming mail. There may be occasions where a mail item may be delayed in reaching its destination. For additional information, please visit I...

    We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form. We'll forward your request to your local Post Office™facility to help locate any missing items. Start Your Form

    If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: 1. Sender mailing address 2. Recipient mailing address 3. Size and type of container or envelope you used 4. Identifying information such as your USPS Tracking numbe...

  4. Use Postal Locator to find your local Post Office. You must show valid photo ID. If you don't claim the package within the time limit, we will return it to the sender. If you did not make a request, use your tracking number and submit a service request to your local Post Office™.

  5. Online: Use USPS Tracking® on the United States Postal Service® website. By text : Send a text to 28777 (2USPS) with your tracking number as the content of the message. Standard message and data rates may apply.

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  7. By phone. To obtain tracking information, customers can go to Contact USPS for the phone number and hours of operation. For telecommunications device for the Deaf/Teletypewriter (TDD/TTY), call 1-800-877-8339. Listen to automated information 24 hours/seven days per week.

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