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CALL US. Centers operate from 8 AM to 11:45 PM (EST) 7 days a week. 1-800-867-7183. Have a question or comment? Need help with your phone or service? Reach out to us 7 days a week and chat with one of our specialists online or by phone!
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For other service plans, any unused minutes, texts and data...
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Contact Us. Get directly in touch with a team member. Get support with your phone, service, or device! Read our FAQ’s for commonly asked questions, check your balance, and catch up on tutorials and manuals!
Call Directly. SIGN UP. Find out how to change your plan, add a new line, get activation assistance, learn about our 5G, and review other common Tracfone help topics.
No, Tracfone customer service is not 24 hours. You can reach a customer support agent by phone or by chat between 8 am and 11:45 pm ET, Monday through Sunday. How do I speak to a live person at Tracfone?
- To activate your Tracfone phone, insert your Tracfone SIM card then enter your phone's IMEI number on Tracfone's activation web page . If your pho...
- Yes, you can text Tracfone Customer Service. Text 611611 to access account features and information including your plan balance, your account PIN,...
- Yes, you can keep your number when you switch to Tracfone. You'll enter it as you go through the service activation process.
- To unlock your Tracfone phone, review the carrier's device unlock policy based on your device type (iPhones vs. non-Apple devices). Some devices...
- Yes, Tracfone has live chat between 8 am and 11:45 pm ET. You may be prompted to log in to your Tracfone account for most non-sales-related matters.
- Tracfone customer service is located offshore currently.
- To cancel your Tracfone account, call customer support at (800) 867-7183.
- To talk to a live person at Tracfone, call (800) 867-7183 7 days a week between 8 am and 11:45 pm ET. You can also use Tracfone's chat feature, or...
Find out how to change your plan, add a new line, get activation assistance, learn about our 5G, and review other common Tracfone help topics.
For other service plans, any unused minutes, texts and data will not expire as long as any Tracfone service plan is active and in use within any six-month period. Smartphone plans do not triple. Add-on cards: Service must be active and in use within any six month period. Basic International calling to over 100 destinations.
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