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Gas/Electricity Customer Care. See how to get in touch with our business energy experts via email, online form and telephone. See our office locations.
If you disagree with an estimated bill, you can contact our Customer Care team on 0333 003 7874. You will need to ensure that you have taken an up-to-date meter reading and a photograph so that we can cancel the estimated bill and re-issue an accurate bill.
NOTE: new telephone numbers will come into effect from 14 th December 2020. Please keep advised regarding these changes. Main Service 01977 238 200. Automotive - 01977 238 301. Distributors - 01977 238 302. Industrial - 01977 238 303. HDDO - 01977 238 304
- Submit A Meter Reading
- Request A New Utilita Top Up Card
- Paying Bills and Topping Up
- Contact Utilita About Moving House
- There’S A Power Cut Or Gas Leak at My House, What Do I do?
- Downloading The My Utilita App
- I Want to Make A Complaint
- Find Out About The Warm Home Discount
- I Want to Talk About Something Else
While Utilita uses smart prepayment meters, you might still want to submit meter readings to make sure you’re paying the right amount for the energy you’re using, especially if your meter is still in credit mode or you’re paying by direct debit. There are several different ways to submit your meter readings to Utilita: 1. Let your smart meter do th...
Whether your top-up card is lost, broken, or just not working, you can either get a replacement or you can top up online through your My Utilita. You could be charged £6 per replacement card which you’ll pay back with your next top-ups. You can ask to be sent a new physical card through the post, however, it can take around 8 working days to arrive...
Keeping your meter topped up is extremely important if you want to keep your energy supply. Because Utilita specialises in smart prepayment meters, you don’t just have to top up at the shop any more. You can… 1. Top up online 2. Download the app 3. Text 01803 500 051 with ‘Pay’, your Utilita top-up number, the amount you want to top up (without the...
If you’re moving house, you’ll have to contact Utilita to give them your final meter readings if you’re moving out and first meter readings when you move in. This is important so that you can be refunded any credit you have left on your meter and aren’t paying for someone else’s energy use. You can let Utilita know you’re moving by calling 0345 206...
If you’ve had a power cut, you can call the Distribution Network Operator (DNO) on 105. Alternatively, you can call Utilita on 03452 072 000 for help getting back on supply. If you suspect a gas leak, you can call the National Gas Emergency Helpline on 0800 111 999. If you think your leak might be carbon monoxide, call a doctor as soon as possible ...
The My Utilita app has all the benefits of the old Top-Up app, with some added extras. With the My Utilita app, you can: 1. Top up and make payments 2. Access the online portal 3. View your balance 4. View bills and payment history 5. Generate eCards 6. View your meter debts 7. Receive notifications when your credit’s running low 8. Submit meter re...
In Q3 of 2020, Utilita received 635 complaints per 100,000 customers. They managed to resolve 25% of complaints within one working day and 88% within 8 weeks. If you’ve had a bad experience with Utilita and want to complain, you have a wide range of choices: 1. Call the Customer Care team on 0345 2072 000 2. Email customerrelations@utilta.co.uk 3. ...
The Warm Home Discount is a Government-led scheme designed to help lower-income and vulnerable households afford their higher energy bills over the winter by offering a £140 discount. If you meet certain criteria, you’ll be categorised into one of two groups: the core group and the broader group. If you’re in the core group, you’ll be automatically...
For general enquiries not covered here, you can contact Utilita by calling 0345 207 2000 or using the live chat feature on their website. If you’d rather talk to someone in person, you can also visit one of Utilita’s energy hubs. They have 6 hubs across the UK which you can visit for advice, topping up, and support. The subject matter of this webpa...
General Support. Most Common Links. Report Power Outage / Check Status. Ways to Pay. Automatic Bill Pay. Pay by Credit Card. Contact us for customer support.
Mar 31, 2022 · In this guide we list all the Octopus Energy contact methods available: phone numbers, email addresses, social media platforms, emergency numbers and more. Find the contact number or other contact details you need to get your questions answered as quickly as possible.
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To Contact Us. Please choose one options below to contact our Support Team. Submit a Support Ticket Chat to our Support Team. Alternatively, if you wish to view our knowledgebase please click the button below: Knowledgebase
