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May 12, 2024 · Brands that master the art of saying "I‘m sorry" in an authentic, accountable way build resilience and loyalty that lasts long after the crisis fades. Tags: Marketing Case Studies. Learn about the brands that have mastered the art of the apology, and admitting when they're wrong.
Recognizing when you’ve made a mistake and displaying genuine regret is a valuable skill for building relationships and resolving conflicts professionally. Knowing how to apologize sincerely not only improves your standing in the eyes of others but also helps with your self-improvement.
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When making an apology to a customer for bad service, you’ll want to avoid these common mistakes: Playing down your customer’s feelings (e.g., “No one has ever complained about this before.”) Failing to own up to your mistakes (e.g., “What happened wasn’t our fault.”)
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Jun 27, 2023 · It’s important to promptly apologize when you realize your error, as it shows your professionalism and accountability. If you’ve caused any inconvenience, confusion, or misunderstanding, it’s a good idea to send an apology email to address the situation and express your sincere regrets.
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