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Feb 2, 2024 · Opodo is the worst-rated flight booking site according to a recent survey, despite separate research showing it’s the best at finding bargain airfares. However, choosing cheap fares may not be worth it if you’ll receive poor customer service should your flight get cancelled.
- Which Firms Were Rated as The Best and Worst?
- What Did People Say About The Best and Worst Performing Firms?
- MSE's Quick Tips to Get Your Money Back
- If You Choose to Cancel Your Booking You Likely Won't Be Refunded
- What Do The Firms That Came Out Worst in Our Survey Say?
The table below ranks firms by net score (the number of 'Great' votes minus the number of 'Poor' votes – we excluded the 'OK' votes as a neutral rank) and lists the number of responses for each. We've only included firms with more than 100 responses and have bolded the 10 biggest firms by number of respondents in our survey.
Customers of the firms that performed badly told us of difficulty communicating with these companies in the comments box we provided with the survey. For example, one Travel Trolleycustomer said: "The company failed to inform me that my flights had been cancelled. They would not answer emails and switched off their phone lines. After several attemp...
The exact process to follow if your booking is cancelled and you want to get your money back will vary depending on the type of booking you have (flight, hotel, package holiday etc). Before asking for a cash refund, consider if you NEED one. At the moment, many firms are really struggling. This means it's safer to demand a refund rather than settle...
At the moment, the Foreign and Commonwealth Office (FCO) has warned against all non-essential travel "indefinitely", so holidays booked in the relatively near future are likely to be refunded. Though if you cancel a future trip before the firm cancels it, unfortunately there's no guarantee you'll get a refund. But some firms are now being more flex...
A Travel Trolley spokesperson said: "Customer satisfaction is of paramount importance to Travel Trolley, and we are deeply sorry to hear that a number of customers are dissatisfied with the level of service they have received from us. "With regard to customers who have had trouble reaching us via our call centre; due to the current Covid-19 crisis,...
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World Airfares is a leading online travel agency providing competitive fares, cutting edge technology and best in class customer service. Our main USP is that we work directly with over 80 airlines to source unique inventory and discounted fares, constantly striving to provide value for our passengers.
Consumers who are duped by the scam usually discover the awful truth when they contact the airline using the carrier's customer service channels to complain about the extra fees or to inquire about the whereabouts of the missing tickets.
Feb 27, 2024 · How to Get a Refund from or Complain to Any Travel Company: Which Government Agency Oversees What So you want to go after your travel company for a refund, poor service, or mistreatment? Here are the parts of the government that oversee travel businesses, including car rentals, airlines, hotels, vacation rentals, and more.
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