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Aug 1, 2024 · This guidance is intended to support UK Government departments, agencies and Arms-Length Bodies (ALBs) in developing their resilience functions to meet the challenges and commitments set out in...
- Testing Different Definitions
- Arriving at A Definition – The Whole Service
- What Does A Whole Service Look like?
- Things That Are Part of A Service – and Things That Aren’T
- Using This Definition
We ran consultations with 150 people across government – mainly in the digital, data and technology profession – as part of the Service Standard update workshops. For the in-depth research, we started by showing people 3 visual definitions of a service and asking them to either choose one, amend one or to create an entirely new definition that woul...
We got people to vote on their definition of a service, the elements that make up a service, and to share feedback where their mental model diverged and where they felt we had got something wrong or missed something. The research showed that our third option – the whole service definition – is how the majority of digital people think about governme...
A whole service is everything the user and government needs to do to achieve an outcome, as initially described in Lou Downe’s blog post from2016. A whole service is: 1. end-to-end:from when the user starts trying to achieve a goal to when they finish 2. front to back:it involves the citizen-facing service, internal systems and processes, supportin...
As part of the research, we also asked people what specific elements make a service. The consensus was that services are made up of the following things: The service and supporting content is: 1. the transaction itself (across all relevant channels) 2. service-related materials and content (across all relevant channels) Things that support or const...
For government to run better services, teams working on designing, building, supporting and delivering them will need to work more closely together – sometimes across departmental lines. We will continue to iterate this definition. A definition of a service will become part of the updated Service Standardand Service Manual, based on our collective ...
Jan 10, 2018 · The Shared Services for Government Design Principles provide a framework of what good looks like, when implementing shared services programmes. This will ensure consistency across the five...
Nov 14, 2023 · At the same time, procuring more innovative products and services can lead to better and cheaper public services in the long run. The UK Government should be a leading customer of innovation.
Delivering services to citizens is at the heart of what most government agencies do. Tasks like paying taxes, renewing driving licenses, and applying for benefits are often the most tangible interactions citizens have with their government. Services are therefore critical in shaping trust in and perceptions of the public sector.
Introduction. Chapter 1 | What features define an Executive Agency model, and why have one? Chapter 2 | When is an Executive Agency the appropriate model? Chapter 3 | Governance Structure....
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Jun 14, 2023 · By using four critical practices, government organizations can deploy customer-centric digital transformations to overcome challenges and increase productivity.
