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  1. Sign in or register to manage your account. My Virgin Media makes managing your account easier with all your information in one place. Access your bills, diagnose faults and manage your package.

  2. Sign in. Email address. Please enter your email. Forgot your email address? If you’re not using your own device, read our help on private browsing before you sign in. Continue. Not signed up yet? Register for My Virgin Media here.

  3. Jun 26, 2017 · You can test the performance of your broadband connection between your device and the Internet by using a speed test site. There are many speed test sites available, however we recommend using speedtest.net as we’ve worked with the site to offer reliable tests to our customers.

  4. Dec 12, 2023 · 1. Download the Virgin Media Connect app and login using your usual Virgin Media broadband credentials. 2. Connect to your Hub. 3. Tap Start the scan. The app will take you through the rest. The app will guide you, room by room, to check on WiFi performance.

  5. Welcome to Virgin Media's broadband help and support page. Pick a category to get started. Check service status. Set up a Hub. WiFi Pods and Boosters. Test your broadband speed. Manage order or appointment. Getting your device online. Reset Hub password.

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  7. Use Speedtest on all your devices with our free desktop and mobile apps.

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