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1. southtynesidehomes.org.uk › article › 61638Make a complaint or give feedback - South Tyneside Homes

   southtynesidehomes.org.uk › article › 61638

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   Make a complaint or give feedback. We always want to hear your views on our services, both positive and negative. When you tell us that you aren't happy with the service we have given, we use this feedback to put things right and make sure the same mistakes don't happen again.

2. www.southtynesidehomes.org.uk › article › 8850You said, we did - South Tyneside Homes

   www.southtynesidehomes.org.uk › article › 8850

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   Following comments gathered through satisfaction surveys, customer journey mapping, complaints and online comments and feedback we want to provide an update on what we plan to do. Read on to find out how your feedback is making a difference.

3. www.southtynesidehomes.org.uk › article › 10253Complaints and feedback - South Tyneside Homes

   www.southtynesidehomes.org.uk › article › 10253

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   • Councillor
   • Housing Ombudsman Service
   • Local Government and Social Care Ombudsman
   • Financial Ombudsman Service

   Once your complaint has been through both stages of our complaints process, you can contact your local Councillor to ask for a review of your complaint. This is called contacting a designated person. Find your find your local Councillor on the South Tyneside Council website. They will review your complaint and either: 1. make recommendations to Sou...

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   The Housing Ombudsman Service is an independent body which deals with disputes between social landlords and their tenants. You can contact them directly after eight weeks of receiving a response from us at stage two of the complaints process. Or you can ask a designated person to refer you. Contact: 1. Housing Ombudsman Service website 2. Telephone...

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   You can refer your complaint to the Local Government and Social Care Ombudsman, if it is about the management of the: 1. Allocations and Lettings Policy, or 2. Anti-Social Behaviour Policy We manage these policies on behalf of South Tyneside Council. Contact: 1. Local Government and Social Care Ombudsman website 2. Telephone: 0300 061 0614 3. Writi...

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   The Financial Ombudsman Service settles complaints between consumers and businesses that provide financial services. You can make a complaint with the Financial Ombudsman Service if your complaint is about debt advice that we have given you, and: 1. you are unhappy with our final response to your complaint, or 2. we have been investigating your com...

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4. www.housing-ombudsman.org.uk › decisions › southSouth Tyneside Homes (201908131) - Housing Ombudsman

   www.housing-ombudsman.org.uk › decisions › south

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   COMPLAINT 201908131. South Tyneside Homes. 23 March 2021. Our approach. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme).

5. publications.southtynesidehomes.org.uk › policiesSouth Tyneside Homes | Complaints Policy

   publications.southtynesidehomes.org.uk › policies

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   Generally, dealing with a complaint is a straightforward process, but in a minority of cases, people pursue their complaints in a way that can either impede the investigation of their complaint or can have significant resource issues for South Tyneside Homes.

6. housing.southtyneside.gov.uk › article › 17683Overview - South Tyneside Homes

   housing.southtyneside.gov.uk › article › 17683

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   The scrutiny panel has carried out the following reviews. South Tyneside Homes is a private company limited by guarantee without share capital. Companies House no. 05381705, registered...

7. People also ask

   Are there any housing providers in South Tyneside?

   • There are a small number of housing providers within South Tyneside who are not part of the South Tyneside Homes group, these have their own waiting lists and policies. If you wish to apply for housing with another provider, this should be done direct to the provider.

   Search and bid on homes - South Tyneside Homes

   www.southtynesidehomes.org.uk/article/60868

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   How do I complain about South Tyneside homes?

   • Complaints about South Tyneside Homes (These are dealt with separately by South Tyneside Homes. Visit www.southtynesidehomes.org.uk or call Customer Services on 0300 123 6633) There may be other cases that are not dealt with under this corporate complaints procedure, such as insurance claims, and cases that are subject to legal action.

   South Tyneside Council - Complaints Policy

   publications.southtyneside.gov.uk/policies/complaints-policy/

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   Are South Tyneside homes covered by the Financial Ombudsman?

   • South Tyneside Homes and the debt advice we provide is covered by this scheme as we are regulated by the Financial Conduct Authority. The Financial Ombudsman’s service is free to consumers and dependant on how complicated complaints are they can usually be resolved within a few months.

   South Tyneside Homes | Complaints Policy

   publications.southtynesidehomes.org.uk/policies/complaints-policy/

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   What is South Tyneside homes (STH)?

   • South Tyneside Homes (STH) is an arms-length management organisation (ALMO) created by South Tyneside Council in April 2006 to manage, maintain and improve its 18,000 Council homes and estates.

   South Tyneside Council | Sustainable South Tyneside 2020-2025

   publications.southtyneside.gov.uk/strategies/climate-change-2020/

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   Can South Tyneside Council review a complaint?

   • A request can be made to South Tyneside Council or Northumbria Police, who will determine if they are able to review the complaint under the Act. These are complaints that have been referred to the Ombudsman by the customer without having been investigated by South Tyneside Homes and the Ombudsman has referred it to us.

   South Tyneside Homes | Complaints Policy

   publications.southtynesidehomes.org.uk/policies/complaints-policy/

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8. www.housing-ombudsman.org.uk › decisions › southSouth Tyneside Homes (202005951) - Housing Ombudsman

   www.housing-ombudsman.org.uk › decisions › south

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   COMPLAINT202005951. South Tyneside Homes. 8 March 2021. Our approach. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme).