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You can also make a complaint or give feedback by: emailing connect2@southtynesidehomes.org.uk; speaking to a Customer Service Advisor through LiveChat on our website; telling your Neighbourhood Officer; asking someone to complain on your behalf (we will need your permission) telling your Housing Plus Officer (if you are in a Housing Plus Scheme)
COMPLAINT 201908131. South Tyneside Homes. 23 March 2021. Our approach. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme).
COMPLAINT 202124147. South Tyneside Homes. 20 March 2023. Our approach. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme).
- Councillor
- Housing Ombudsman Service
- Local Government and Social Care Ombudsman
- Financial Ombudsman Service
Once your complaint has been through both stages of our complaints process, you can contact your local Councillor to ask for a review of your complaint. This is called contacting a designated person. Find your find your local Councillor on the South Tyneside Council website. They will review your complaint and either: 1. make recommendations to Sou...
The Housing Ombudsman Service is an independent body which deals with disputes between social landlords and their tenants. You can contact them directly after eight weeks of receiving a response from us at stage two of the complaints process. Or you can ask a designated person to refer you. Contact: 1. Housing Ombudsman Service website 2. Telephone...
You can refer your complaint to the Local Government and Social Care Ombudsman, if it is about the management of the: 1. Allocations and Lettings Policy, or 2. Anti-Social Behaviour Policy We manage these policies on behalf of South Tyneside Council. Contact: 1. Local Government and Social Care Ombudsman website 2. Telephone: 0300 061 0614 3. Writi...
The Financial Ombudsman Service settles complaints between consumers and businesses that provide financial services. You can make a complaint with the Financial Ombudsman Service if your complaint is about debt advice that we have given you, and: 1. you are unhappy with our final response to your complaint, or 2. we have been investigating your com...
Generally, dealing with a complaint is a straightforward process, but in a minority of cases, people pursue their complaints in a way that can either impede the investigation of their complaint or can have significant resource issues for South Tyneside Homes.
Following comments gathered through satisfaction surveys, customer journey mapping, complaints and online comments and feedback we want to provide an update on what we plan to do. Read on to find out how your feedback is making a difference.
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On 25 June 2020 the resident had called to raise a complaint, although the landlord’s system crashed, and the resident agreed to raise the complaint online. The landlord stated that it had apologised for this in its stage two complaint response and added a further apology.
