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1. southtynesidehomes.org.uk › article › 61638Make a complaint or give feedback - South Tyneside Homes

   southtynesidehomes.org.uk › article › 61638

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   You can also make a complaint or give feedback by: emailing connect2@southtynesidehomes.org.uk; speaking to a Customer Service Advisor through LiveChat on our website; telling your Neighbourhood Officer; asking someone to complain on your behalf (we will need your permission) telling your Housing Plus Officer (if you are in a Housing Plus Scheme)

2. www.southtynesidehomes.org.uk › Complaints-policyComplaints and feedback - South Tyneside Homes

   www.southtynesidehomes.org.uk › Complaints-policy

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   To find information about our self assessment against the Housing Ombudsman's Complaints Handling Code, see Self-assessment. Read the full complaints and compliments policy and procedure.

3. publications.southtynesidehomes.org.uk › policiesSouth Tyneside Homes | Complaints Policy

   publications.southtynesidehomes.org.uk › policies

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   If you are unhappy with our final response to your complaint or we have been investigating your complaint for 8 weeks (30 working days) and have been unable to provide a final response, you may make a complaint with the Financial Ombudsman Service.

4. sthomes.stc3-prd.gosshosted.com › article › 10255Complaints policy - South Tyneside Homes

   sthomes.stc3-prd.gosshosted.com › article › 10255

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   Read the full South Tyneside Homes complaints and compliments policy and procedure: Complaints and compliments - policy and procedure Prev : If you are unhappy with how we've dealt with your complaint Next : Our performance

5. www.southtynesidehomes.org.ukHome - South Tyneside Homes

   www.southtynesidehomes.org.uk

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   Mar 1, 2014 · Contact us. Report a repair. Paying your rent. Your home. What happens when you're offered a home, tenancies and your rights, your responsibilities, moving home, keeping pets, ending your tenancy and more. Complaints and feedback. How to leave a complaint, what happens next and if you're not happy with how we've dealt with your complaint.

6. southtyneside.gov.uk › article › 5491Ombudsman - South Tyneside Council

   southtyneside.gov.uk › article › 5491

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   If you have completed the 2 stages of South Tyneside Homes' complaints procedure but you remain unhappy with the decision, you may complain to the Housing Ombudsman Service. If you require...

7. People also ask

   What if I am unhappy with South Tyneside homes' decision?

   • If you have completed all 3 stages of South Tyneside Homes' complaints procedure but you remain unhappy with the decision, you may contact a 'Designated Person' such as an Elected Member or MP with your concerns.

   Ombudsman - South Tyneside Council

   southtyneside.gov.uk/article/5491/Ombudsman

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   How do I contact South Tyneside homes?

   • Phone: 0191 456 2093 Monday to Friday 4:45pm to 8:30am Saturday and Sunday 8am to 8am (24 hours) Further Information South Tyneside Homes website (opens in new window)

   South Tyneside Homes - southtynesidehomesearch.org.uk

   www.southtynesidehomesearch.org.uk/content/HousingAdvice/SouthTynesideHomes

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   Who are South Tyneside homes?

   • Here at South Tyneside Homes we manage, maintain and improve 17,000 council homes and estates on behalf of South Tyneside Council. We are a non-profit-making company that is 100% owned by South Tyneside Council. Our vision is ‘Providing excellent services and quality homes where customers feel safe and supported’.

   South Tyneside Homes - southtynesidehomesearch.org.uk

   www.southtynesidehomesearch.org.uk/content/HousingAdvice/SouthTynesideHomes

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   Will South Tyneside council's housing stock be brought back 'in-house'?

   • The management of South Tyneside Council's housing stock is to be brought back 'in-house', following decision from Cabinet. Get free energy advice at our roadshows happening across the borough in September 2024. Read the July tenant newsletter for updates from across our services, changes we're making to make things easier, and more.

   Home - South Tyneside Homes

   www.southtynesidehomes.org.uk/

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   Who are South Tyneside Council?

   • We are a non-profit-making company that is 100% owned by South Tyneside Council. Our vision is ‘Providing excellent services and quality homes where customers feel safe and supported’. Winners of Northern Housing Awards’ Landlord of the Year 2021.

   South Tyneside Homes - southtynesidehomesearch.org.uk

   www.southtynesidehomesearch.org.uk/content/HousingAdvice/SouthTynesideHomes

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   How do I contact South Shields housing?

   • Heddon Way South Shields NE34 0NT Phone: 0300 1236633 E-mail: housing.options@southtynesidehomes.org.uk Monday to Thursday 8:30am - 5.00pm and Friday 8.30am - 4.30pm If it is after 4:45pm (or any time at a weekend) and you have nowhere to sleep please call the out of hours service for advice Phone: 0191 456 2093 Monday to Friday 4:45pm to 8:30am

   South Tyneside Homes - southtynesidehomesearch.org.uk

   www.southtynesidehomesearch.org.uk/content/HousingAdvice/SouthTynesideHomes

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8. www.southtynesidehomesearch.org.uk › contentSouth Tyneside Homes - southtynesidehomesearch.org.uk

   www.southtynesidehomesearch.org.uk › content

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   Phone: 0300 1236633. E-mail: housing.options@southtynesidehomes.org.uk. Monday to Thursday 8:30am - 5.00pm and Friday 8.30am - 4.30pm. If it is after 4:45pm (or any time at a weekend) and you have nowhere to sleep please call the out of hours service for advice. Phone: 0191 456 2093. Monday to Friday 4:45pm to 8:30am.