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Contacting Sky. Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we’re prioritising calls from customers who’ve already been online. Remember, you can do most things online at Sky.com.
Aug 14, 2023 · Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to. Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband.
Support with other needs. Sometimes the support you need doesn’t fit into specific categories. Get in touch to chat through your needs if your circumstances have recently changed. We’ll let you know what support is available.
Get assistance with your Sky account, including billing, payments, and account management on the Sky Help page.
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Apr 30, 2024 · Sky customer service via Live Chat. If you’d prefer not to phone, certain Sky departments offer customer service via live chat. Sky’s Virtual Assistant appears at the bottom of most pages of the Sky website, and will ask you questions to understand the nature of your query.
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