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Contacting Sky. Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we’re prioritising calls from customers who’ve already been online. Remember, you can do most things online at Sky.com.
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How can we help? Sign in to help us, help you. By signing in, we can get you to the help you need quicker, meaning less time before you’re back up and running. Create a Sky iD. Pick a category you need help with: My account. Sky TV. Sky Broadband. Sky Talk. Sky Mobile. Sky apps. Sky VIP. Sky Yahoo Mail. Sky Protect. Moving home.
Mar 15, 2023 · Do sky have and online chat option for issues with billing? I've found it so difficult to try and find information about how I can contact them without having to ring. Any information would be great.
- @MarkusD Best thing to do is register your account with Sky accessibility, they have contact options available that don't require phoning in http...
- @SKY1192bf Thanks for replying so quickly. Can you tell me if this is a messaging service or an online chat service? I've been online sky help and...
- @MarkusD It's a message service afaik so replies aren't instant, you have to register your Sky account with them first and they are completely sep...
- I already pay my bill on march 21 48.33 but it's shows I didn't pay ,i need explanation for this .....
- Despite the title we are customers here so do you have a bank or credit card statement showing that you have paid this ? ________________________...
- @Akhil+21 wrote: I already pay my bill on march 21 48.33 but it's shows I didn't pay ,i need explanation for this ..... What shows thay you didn't...
Apr 30, 2024 · Sky customer service via Live Chat. If you’d prefer not to phone, certain Sky departments offer customer service via live chat. Sky’s Virtual Assistant appears at the bottom of most pages of the Sky website, and will ask you questions to understand the nature of your query.
Support with other needs. Sometimes the support you need doesn’t fit into specific categories. Get in touch to chat through your needs if your circumstances have recently changed. We’ll let you know what support is available.
Feb 8, 2021 · Hi. Indeed, we have not removed live chat as such. We have just changed to a new web messaging platform, which we believe will make it easier to get through to us than was the case on live chat.
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Dec 5, 2022 · Contact Sky via online chat. Failing that, you might prefer the online contact and chat options. Simply visit the Sky website, and click on the chat icon in the bottom right-hand corner. Referred to as “Sky’s Virtual Assistant”, the AI Chatbot is actually a good example of AI used well.
