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  1. Contacting Sky. Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we’re prioritising calls from customers who’ve already been online. Remember, you can do most things online at Sky.com.

    • Cancel Sky

      Cancel Sky - Contacting Sky | Sky Help - Sky.com

    • Discussions

      Get the latest information on Sky Mobile, if you have any...

    • Your Account

      Your Account - Contacting Sky | Sky Help - Sky.com

    • Sky Talk

      Sky Talk - Contacting Sky | Sky Help - Sky.com

  2. How can we help? Sign in to help us, help you. By signing in, we can get you to the help you need quicker, meaning less time before you’re back up and running. Create a Sky iD. Pick a category you need help with: My account. Sky TV. Sky Broadband. Sky Talk. Sky Mobile. Sky apps. Sky VIP. Sky Yahoo Mail. Sky Protect. Moving home.

  3. Jan 25, 2023 · Hi. How do I speak to a person via live chat to confirm I'm not going to be charged for trials recently added to my account? The virtual assistant directs me either to the community or to call.... Thanks.

  4. Sign in to help us, help you. By signing in, we can get you to the help you need quicker, meaning less time before you’re back up and running.

  5. Apr 30, 2024 · Sky customer service via Live Chat. If you’d prefer not to phone, certain Sky departments offer customer service via live chat. Sky’s Virtual Assistant appears at the bottom of most pages of the Sky website, and will ask you questions to understand the nature of your query.

  6. Apr 17, 2024 · |HI, i need to chat to somebody on Live Chat and i cannot find the function button anywhere. I am not impaired in any way, I just prefer it to the telephone. Please can anybody help? Thanks in advance.

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  8. Jul 23, 2018 · You can chat online with a Sky adviser by selecting the chat icon in the top right-hand corner of the Sky broadband website.Sky recommend tying this option first, but if you’d prefer to speak to someone, call on: 03337591018. Call wait times might vary depending on department opening times.

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