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  1. Dec 21, 2020 · I've had no previous problem but suddenly I cannot login to my Sky account on my personal PC via a Sky Router. I can log in via iPhone, iPad and my work PC through the same Sky router. Cleared the cache in MS Edge and Chrome and neither will access Sky.

  2. Feb 16, 2024 · I have been using SkyGo on Windows 10 ent machine (NUC i7 16GB ram) for ages (and on several others). Today I switched on the watch the test and Sky Go will start then crash my PC after a few swconds - i.e. power off. No changes made other than the usual Sky Go update dance.

  3. Sep 18, 2024 · Settings > Cookies and site permissions > Manage and delete cookies and site data > See all cookies and site data. Find Sky related cookies and delete, (down arrow and bin). Also have a look in...

    • Remove Ciscovideoguard and Reinstall Sky Go
    • Close screen Capture Utilities
    • Turn Off Firewalls
    • Clean Boot Windows
    A lot of users have said they’ve fixed Sky Go by thoroughly removing CiscoVideoGuard and reinstalling Sky Go. First, launch Run with the Windows key + R hotkey.
    Input ‘appwiz.cpl’ in Run’s Open box, and select the OKoption.
    First, select CiscoVideoGuard; and press the Uninstallbutton.
    Select the Yesoption.
    Screen capture utilities can stop Sky Go playing content. Make sure there aren’t any screenshot programs running by right-clicking the taskbar and selecting Task Manager.
    Select a screenshot utility on the Processes tab.
    Then press the End taskbutton to close the screenshot software.
    Firewalls don’t always mix so well with streaming service apps. To ensure Windows Defender Firewall isn’t blocking Sky Go, press the Windows key + S hotkey, which will open the search utility.
    Enter the keyword ‘firewall’ in the search box. Click Windows Defender Firewall to open the Control Panel applet shown directly below.
    Click Turn Windows Defender Firewall on or off, which will open the settings in the snapshot directly below.
    Select the Turn off Windows Defender Firewalloptions there to turn off WDF.
    As some programs, such as CiscoVideoGuard, conflict with Sky Go, clean-booting Windows to remove conflicting third-party software and services from the startup might fix the app. Enter ‘msconfig’ i...
    Then select Selective startup,Load system services, and Use original boot configurationon the General tab.
    Deselect the Load startup itemscheck box.
    Select theHide all Microsoft servicesoption on the Services tab.
  4. Sign in to your Sky account to manage your services and access exclusive content.

  5. Sep 22, 2015 · Since upgrading to Windows 10, I've had nothing but trouble trying to watch Sky Go on IE11. Sky states it is a Microsoft issue. Microsoft have had about 3 goes of trying to sort my laptop out via remote access, with no success.

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  7. Apr 28, 2018 · My Sky Go and Sky Player apps no longer work on my Windows 10 laptop. Is there a reason for this related to one of the recent major updates?