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Aug 4, 2021 · At its core, SIAM provides guidance on good practice in managing multiple suppliers of IT services. (See how SIAM works with ITIL ®.) In traditionally run IT departments, trained in-house professionals are selected to oversee various functions like network efficacy or database management.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization.
Apr 18, 2024 · Service integration and management (SIAM), or multisourcing service integration, is a strategy organizations utilize to coordinate numerous internal and external service providers. This article offers quick insight into what it is and how it works.
- Discovery and Strategy. - Elements of a SIAM Governance Framework. interpret the characteristics of governance in a SIAM ecosystem. differentiate SIAM governance roles.
- Plan and Build. - Design a Detailed SIAM Model. analyze organization specific service models and process model. select an appropriate sourcing approach and SIAM structure.
- Implement. - Different Scenarios Supporting a SIAM Implementation. choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
- Run and Improve. - Operate, Assure and Improve a SIAM Ecosystem. analyze structural elements at different levels. select appropriate mechanisms to address issues and improve provider and integrator performance.
Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.
- Live Online 09:00-17:00 (UK Time)
- December 9, 2024
This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models.
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Our three-day SIAM™ Foundation training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.
