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    • Discovery and Strategy. - Elements of a SIAM Governance Framework. interpret the characteristics of governance in a SIAM ecosystem. differentiate SIAM governance roles.
    • Plan and Build. - Design a Detailed SIAM Model. analyze organization specific service models and process model. select an appropriate sourcing approach and SIAM structure.
    • Implement. - Different Scenarios Supporting a SIAM Implementation. choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
    • Run and Improve. - Operate, Assure and Improve a SIAM Ecosystem. analyze structural elements at different levels. select appropriate mechanisms to address issues and improve provider and integrator performance.
  1. Our three-day SIAM™ Foundation training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

  2. Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

    • December 9, 2024
  3. This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models.

  4. Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation.

  5. Jan 2, 2015 · It identifies the benefits of adopting a Service Integration and Management (SIAM) based approach, and how ITIL® provides the foundations for best practice. Find out why successful implementation of SIAM rests upon the guidance provided by ITIL and the specific challenges that it generates here.

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  7. Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This certification course covers themes such as: potential benefits as well as the challenges and risks of ...

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