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  1. Make a payment. We've made paying your bill online using a debit or credit card easier for you. What you'll need: Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit. Your debit or credit card details We accept ...

  2. Access your Account online. Login or Sign Up to My Account, for domestic and business customers, to make the most of our online services. It’s easy to sign up and switch to paperless billing if you haven’t already, all you’ll need is your customer reference number and some of your details so you can pass our security checks. Login or sign up.

  3. Use your internet or phone banking to pay your bill in full or an instalment you have agreed with us. If you're paying from a UK bank account you'll need:*. Sort code: - 522107. Account number: - 01500007. If you're paying from an account abroad, you'll need:*. IBAN number: - GB51 NWBK 5221 0701 5000 07. BIC number: - NWBK GB 2L.

  4. OR. Don't have an account? Sign up now. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. Our My Account service includes substantial new changes to our online account service, with much more to come in future!

  5. Use this form to setup a payment card to pay your water bill. Notify us of a bereavement If you’d rather not speak to us, you can also use our online bereavement form.

  6. You can easily access the following services: View your latest balance straight away. See your recent and upcoming payments. View your current and historical bills all in one place. Set up or amend the date of a direct debit at any time. Submit a meter reading. Keep up to date with any incidents in your area.

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  8. Online or by phone using a Debit / Credit Card. Use our online payment service or automated payment line on 0800 028 5209 to pay your bill in full or an instalment you have agreed with us. It's safe, secure, quick and easy. You can pay when it's convenient for you. Internet / Phone Banking / By BACS.

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