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If you missed a delivery, you can arrange to have your item redelivered for free to your own address, another address in your postcode area or your local Post Office® branch. Learn how to book a redelivery, identify your item and find answers to frequently asked questions.
- Book a Redelivery
Online postage. Book a Redelivery. Get the Royal Mail App....
- Collect a Missed Delivery
If you're not home and your parcels won't fit through the...
- Help With a Redelivery
Get help and support with our Redelivery service, including...
- Services Near You
Find your nearest Delivery Office if you need to collect a...
- Log In
Email address * Enter your email address which was used to...
- What is a Fee to Pay Grey Card
Book a Redelivery Get the Royal Mail App Help and support...
- Receiving Mail
Making it easy for you to get your post. Whether you are...
- Book a Redelivery
Online postage. Book a Redelivery. Get the Royal Mail App. Help and info. Contact us. About Us. Help and support. Collect a missed delivery. I think my mail is lost.
Find out how to arrange a Redelivery online, what to do if you lose your Something for you card, and when you can expect your item to be redelivered. Learn about the conditions, limitations and alternatives of Redelivery service.
- Changes to Our Service
- How to Collect My Item
- What ID Do I Need to Collect My item?
- How to Collect An Item For Someone Else
- I’ve Received A Yellow 'Sorry We Missed You' Card, What Do I Need to do?
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Automatic Redelivery is now live. If you're not home and your parcels won't fit through the letter box, or need a signature, posties will automatically redeliver the next working day. royalmail.com/auto-redelivery If nobody was in when we attempted to deliver something to your address, we’ll leave a red 'something for you' card. The card explains w...
To find out where your item is being held, please visit royalmail.com/services-near-you or the Royal Mail app. Your item will be held at the location with the title Local Delivery Office. Please note, this may not be your nearest Royal Mail site. We’ll hold items for 18 days. If they’re not redelivered or collected in that time, we’ll return them t...
To keep your mail as secure as possible, we'll need to see proof of ID before handing any item over. Please make sure you bring: 1. The Something for you card, (or SMS/email notification). Without this you can’t collect your item. You’ll also need one of the following items: 1. Credit or debit card 2. Bank or building society cheque/savings book 3....
(Not applicable for items sent using our ID verification service. Find out more.) Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can stil...
You don’t need to book a Redelivery or collect your mail if you’ve received a yellow card, we’ll automatically try and deliver it again the next working day. If we still can’t deliver it, then we’ll leave a red 'Something for you' card and you can collect it or have it redelivered in the usual way.
If you missed a delivery, you can arrange a redelivery or collect your item from a Local Delivery Office. You need to bring the 'something for you' card and proof of ID to collect your item.
If you were out when Royal Mail tried to deliver, you can arrange a redelivery online for free. You can also pay for other services such as mail redirection, holds, PO boxes and customs charges.
If you miss a delivery from Royal Mail or Parcelforce, you can collect it from a Post Office branch or have it redelivered for free. Find out how to choose your pick-up point, what ID you need, and how long items are held at the branch.
People also ask
Will Royal Mail redeliver If I miss a delivery?
Can I arrange redelivery to a local post office® branch?
Can I arrange a redelivery If I missed a delivery?
How do I arrange a redelivery online?
If you missed a delivery but lost the red ‘Something for you’ card you can still arrange a redelivery to either your home or an alternative local address. For security reasons, without the card you can’t collect the item from your local Customer Service Point or Post Office Counter.
