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Click & Drop - Get the basics right. Before you can process your orders, you'll need to set up your account on the settings page. Company address - Set up and manage your company and return addresses. Trading names - Set up and manage trading names if you trade as multiple brands. Address book - Set up and manage your address book.
Click & Drop allows you to store the details of the products you're selling to your customers, which if used in conjunction with Shipping Rules, will enable you to just click print for your order as they download, reducing the amount of manual work needed to process your orders downloaded from your market places. Find out more.
Royal Mail Print Assist. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
Click & Drop On Demand. Click & Drop On Demand will allow a file to be imported into Click & Drop, which then returns a PDF of the label plus a csv file which shows either the Delivery Confirmation number or Tracking number which you can then import into your systems if required. Our simple to use guide gives easy to follow instructions:
Now, using the drop down menu on the bottom of the page, select 'Request label refund' as shown below and then click on ‘Go’. Please note that only orders in Label Generated status can be refunded automatically. A new pop up window will appear asking you to provide a reason for your refund request. Select the relevant option from the drop ...
Click & Drop - Customs information. Electronic customs became mandatory for some international destinations from the 1 January 2019. If you have provided the required data, Click & Drop will send this information automatically whenever you pay for your labels (Personal accounts) or manifest your orders (Online Business Accounts).
How to filter your orders - You'll get the most out of Click & Drop by setting up the orders overview in a way that best suits your business. Personalising the columns you view in orders - you can personalise the columns that you view in the Orders section, the only exception is the 'Order Number' and 'Date'. How to mark an order as 'Despatched ...
Manifesting Once you have processed the orders that you are sending that day, you must complete the end of day process by producing a manifest , which you must print off and hando
Click & Drop - Customs information. Electronic customs became mandatory for some international destinations from the 1 January 2019. If you have provided the required data, Click & Drop will send this information automatically whenever you pay for your labels (Personal accounts) or manifest your orders (Online Business Accounts).
How to manually create products. Log into Click & Drop, click on the Products link and then click on the 'Create Product' in the top right hand corner. In the image box, if you have a photograph of the item you are selling you can add this here. This isn't currently a mandatory field but it can help you understand the items you are selling.
