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With Patient Portal, you can connect with your doctor through a convenient, safe and secure environment.
- Before Logging in
- Using The Portal For The First Time
- Before You Enter A Grant Into The Portal
- Starting A New Application
- Updating A Grant Application
- Order Status
- How to Update An Order
- Payment of Grants
- If You Need Help
- If You Are Locked Out of The System
You will need to read: 1. the user guidance for the plug-in grant portal 2. plug-in wheelchair accessible vehicle grants: eligibility and applications 3. plug-in van and truck grant: eligibility and applications 4. plug-in taxi grants: eligibility and applications 5. plug-in motorcycle grant: eligibility and applications To raise a new order, you w...
Manufacturers new to the scheme need to email the Office for Zero Emission Vehicles (OZEV) at plugingrants@dft.gov.ukto request portal credentials and permissions. New dealerships should speak to their manufacturer to have appropriate access created for them to log into the portal. Once set up with an account, click forgotten password and follow th...
You must ensure that: 1. the end customer has not exceeded grant limits per customer 2. for multistage builds applying via route 2, Form D must be provided to the DVLAbefore entering the order onto the portal 3. for wheelchair accessible vehicle conversions, information on the conversion must be provided to the DVLAbefore entering the order onto th...
Click on Start new grant application at the top of the vehicle dashboard. You will need to provide information on: 1. whether the transaction is a lease purchase and, if so, provide the lease company details (this includes Motability orders) 2. whether the vehicle is being purchased on finance and, if so, provide the finance company details 3. the ...
It is the dealer’s responsibility to keep orders updated and monitor them throughout the delivery process. Dealers will need to obtain and provide information based on the status of the order as it progresses. This includes the: 1. vehicle identification number (VIN) 2. vehicle registration mark (VRM) 3. date of registration 4. actual delivery date...
As an order progresses, its status will change. Dealers should track the status on the dashboard overview. Dealerships outside your business group will not be able to see your orders. You can click on the order ID for an overview of the application. A description will be given on what information is required for the application to progress to the n...
To update an order with new information, search for the order in the overview dashboard and click on the Order ID to make any updates. The dashboard can be filtered by date or status. Navigate to the bottom of the overview and press Open all. This will allow you to enter the next required piece of information.
At the end of each month, OZEVwill check with manufacturers that order details are correct. If there are any discrepancies, a manufacturer may push orders back to an earlier status and dealers should confer with their manufacturer to check and resolve issues. Once any issues have been resolved, OZEVwill process respective payments so that dealers m...
To communicate with administrators of the system, email PlugInVehicleGrant@dvla.gov.uk. Administrators will respond within 5 working days for enquiries and 10 days for audits. The claim system email address is monitored daily excluding weekends and bank holidays. Contact your manufacturer if: 1. your dealership is not registered on the system 2. yo...
If your login details are not recognised after several attempts, the system will automatically lock you out. After 30 minutes you will be able to attempt login again. During this time, you will not be able to reset your password. If you are still unable to login after 30 minutes, email PlugInVehicleGrant@dvla.gov.ukto have your account unlocked.
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