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The document details the ten principles of crime prevention and shows how they can be applied to the retail sector by providing a number of actions to consider. The list is by no means exhaustive, and some actions overlap across various principles.
2A.3 Consumer Duty: retail customer outcome - products and services 2A.4 Consumer Duty: retail customer outcome on price and value 2A.5 Consumer Duty: retail customer outcome on consumer understanding 2A.6 Consumer Duty: retail customer outcome on consumer support 2A.7 General 2A.8 Governance and culture 2A.9 Monitoring of consumer outcomes
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- 1 Integrity. A firm must conduct its business with integrity.
- 2 Skill, care and diligence. A firm must conduct its business with due skill, care and diligence.
- 3 Management and control. A firm must take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk management systems.
- 4 Financial prudence. A firm must maintain adequate financial resources.
- 1 The Customer Is The Most Important Person in Your Business
- 2 Retail Is Detail
- 3 Understand The Four Ps
- 4 Go The Extra Mile For Your Customer
- 5 Location, Location, Location!
The customer holds the key to every successful retail operation. Based on my 20 years' of experience with a number of different retail businesses, this article will introduce you to the journey to make your business customer-focused, and realise the potential you have to make your retail business a success. The main retail principle to master is th...
One of the most famous principles in retailing is, of course, “retail is detail” — this is where the challenge lies: how do you become more detailed and what detail should you focus on? You need to address and improve your understanding of your customer. To do this, every retailer must focus on the detail and get the detail right the majority of th...
This is a very old principle but still has validity. This retail principle will help you understand the overall foundations of a retail business; the 4 Ps: Product, Price, Place, Promotion. These are the basic foundations of a successful retail business. 1. Product: You need products that your customers want to buy and a product range that will sat...
Providing great customer service starts with understanding and knowing your customer; however, knowing them is the start of the journey and you will need to deliver more than just customer service. To be successful you must deliver world-class customer service; you must “go the extra mile for the customer”. You and your team must continually go the...
The final retail principle is: Location, location, location. History has dictated that this is one of the most important factors in the success of a physical store, and still to this day it will have a major impact on your success. The best location of your store will be dictated by your brand and product strategies. For example, a supermarket/hype...
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If you are running a retail business - whether bricks and mortar or online - there are five core principles you need to adhere to. From customer care to the four Ps, Antony Welfare, author of The Retail Handbook, explains what you need to know. 1. The customer is the most important person in your business. The main retail principle to master is ...
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This document details the ten principles of crime preventionand shows how they can be applied to the retail sector by providing a number of actions to consider. The list is by no means exhaustive, and some actions overlap across various principles. Use this as a guide to help review security in your business. For crime prevention measures to be ...
