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If you don’t find the answer you are looking for in the FAQs, you can contact us in the following way: Online (immigrant visa inquiries only): Public Inquiry Form. (Note: The NVC is unable to respond to nonimmigrant visa inquiries, please visit https://travel.state.gov/content/travel/en/us-visas/tourism-visit.html for information.
If you need to contact us directly, the table below will guide you to the best contact information for your particular situation. Please note as part of our modernization process, the Visa Office does not respond to inquiries through the mail.
What is the National Visa Center and how does it help with immigrating to the U.S.? What happens after USCIS sends my petition to the NVC? How do I know if my Priority Date matches or will match soon the Cut-off Date? When will my case start processing? How do I find out my application date called a Priority Date?
- Application Status
- General Information
- Visa Application Fee Payment Issues
- Document Delivery Issues
- Group Processing
- Other Issues
The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.
Customer service center agents are able to assist you via telephone, Skype or email. Open Monday - Friday, 9:00 to 17:00 local time. The customer service center CANNOT help you with the following: 1. Determine the required visa for your purpose of travel. 2. Complete or assist with the completion of the visa application DS-160 form or DS-260form. 3...
If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN. Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. For additiona...
The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services. Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with ...
Please visit Group Processing for Companies, Travel Agencies and Other Organizationsto review the requirements for receiving “Group Processor” access. If you have received “Group Processor” access and require assistance with website technical issues, MRV fee payments, or your login information (email and password) send an email to: groups_weac@visa...
We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form. Send an email to weeac_contactus+gb+info+en@visaops.net, if you require assistance with: 1. general visa information or how to apply 2. technical issues with the website 3. your sign-in information (email and p...
If you are applying for a visa for the first time, or are applying to renew a visa, you are required to take the same steps. Step One: Complete the online DS-160 and print the confirmation page for each person applying for a visa, regardless of age.
This service will help you: Obtain general information on how to apply for a United States visa. Pay the required visa application fees. Submit your visa application to a U.S. embassy or consulate. Temporary Visas. Nonimmigrant Visa Applicants. Permanent Visas. Immigrant Visa Applicants.
If you are calling from within the United States, please dial: +1 703 249 4643. If you are using Skype: skype-ca. Email: Canada.Visas@gdit-gss.com. The customer service center CANNOT help you with the following: Determine the required visa for your purpose of travel.
