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Pay in person or by phone. Mail payments to: PGE P.O. Box 4438 Portland, OR 97208-4438. If you'd like to make payment arrangements or if you've received a disconnect notice, please call PGE Customer Service at 503-228-6322.
- Billing & Payment Options
Use our automated phone system to pay by card or checking...
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- Billing & Payment Options
- How It Works
- Average Payment Based on Past Use
- Regular Monitoring
- Check Your Bill to Compare Your Use
A typical electric bill can experience some dramatic ups and downs, as electricity needs change during the year. PGE’s Equal Pay option evens out your monthly bill so you make the same payment every month.
Once a year, we estimate your annual electricity use based on what you’ve used in the past. We divide that annual use by 11 to calculate your monthly Equal Pay amount. Because your energy use can change over time, we give you a month every year to “catch up,” in which you pay the difference between what you’ve already paid for the year and what you...
We also review your account every four months to compare your Equal Pay amount to your actual use and adjust your Equal Pay amount if needed. These adjustments help you avoid a large overpayment or underpayment, so you should have only a small bill or credit in your catch-up month. For more information, see our Equal Pay FAQ.
Your Equal Pay amount is an estimate based on past use. So it’s a good idea to look at your bill each month to compare your actual use to the Equal Pay amount and make sure they are similar. You can also track any differences throughout the year on the back of your bill, on the line labeled “Equal Pay Payoff Balance.” While it’s normal to have some...
Register. Check out your new account dashboard. Use the Home Energy Analysis tool to see actions you can take to manage your costs. Get started. Get Outage Info. View Account. Pay Bill. Start, Stop or Move. Weatherization assistance. Free weatherization help if you qualify.
Customers wishing to apply for or who have questions about the medical certificate program can also call the main customer service number. Eligibility: Portland General Electric customers. Email Address: customer.service@pgn.com.
For general questions, call our Customer Service Center at 1-877-660-6789. Find information about PG&E's utility billing services, including how to read your billing statement.
Most customer concerns and questions can be resolved through self-service. To avoid potentially long wait times, we encourage you to search for your question in our Help Center before trying to call. Visit our Contact Us page for information on how to reach a customer service representative.
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Get help paying your PG&E bill. Visit billing and assistance. Find PG&E customer service support for account issues.
