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- Open a web browser and go to zoom.us/forgot_password. Enter your email address and verify the reCAPTCHA. Click Send. You will receive an email with a link to reset your password. Click the link in the email.
support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062436
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How do I know if my zoom account has been compromised?
How do I get a verification code for Zoom?
Why can't I sign in to zoom?
What if my zoom account is hacked?
If this happens to your account, you will get an error message that says, "Account is disabled. Please contact Support (1,003) ". Learn more about resolving error code 1003 when signing in to Zoom or joining a meeting.
If you can’t sign in to Zoom on desktop, mobile, or browser, there might be issues with your password or the email address you registered with Zoom. You may also receive error codes when signing in, or you may not be able to receive the verification code to access your account.
May 29, 2024 · If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information: Please select your request type: Ensure that Billing & Account Management is selected; Your email address: Enter your new email address that you can be contacted at
If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot. Notes: Account-related notifications will come from no-reply@zoom.us. Support ticket emails will come from support@zoomus.zendesk.com or customercare@zoom.us
Dec 15, 2021 · Make sure to choose the Report Account Takeover or Hacked Account. You’ll need to enter the email address associated with the account that’s been compromised. Zoom will also need to know if you can sign in to your account and if any unauthorized changes have been made to your account.
Sep 12, 2020 · The most common Zoom issue is being unable to connect to a meeting. Though the Zoom client itself may load fine, you will encounter the problem when clicking a join link or after entering your meeting ID and password.
If you are unable to join a Zoom meeting, are receiving a Zoom error code, or encountering other Zoom meeting issues, these support articles can help you troubleshoot and resolve the problem you are encountering.