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Customer support and answers to common questions. If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.
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Pacific Gas and Electric Company (PG&E) provides natural gas...
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Pacific Gas and Electric Company (PG&E) provides natural gas and electric service to residential and business customers in northern and central California.
For general questions about PG&E Corporation, please call 415-973-1000. For Business customer service, please call 1-800-468-4743. For Solar or Electric Vehicle customer service, please call 1-877-743-4112. For Agricultural customer service, please call 1-877-311-3276.
Visit our Contact Us page for information on how to reach a customer service representative. Once in our Contact Us page, scroll down to Contact PG&E Departments and click the arrow on the right. Most customer concerns and questions can be resolved through self-service.
Can I pay my bill by phone? I don’t have a social security number; how do I start service? Where can I pay my bill? I keep getting an error message that says an online account has already been created, but I don't remember doing this. Wha… How should I submit documentation of my income for the CARE program?
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Visit our Contact Us page for information on how to reach a customer service representative. Once in our Contact Us page, scroll down to Contact PG&E Departments and click the arrow on the right. Most customer concerns and questions can be resolved through self-service.
