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OneWest Bank customers who enrolled in online banking on or before April 29, 2022, were automatically converted to First Citizens online banking. You should have received a mail package from us with all the necessary details, including your new login instructions for online banking at FirstCitizens.com .
- Business Banking
OneWest Bank debit cardholders should have received a new...
- Onewest Bank Personal Banking
OneWest Bank branches closed over the weekend as we...
- Business Banking
Log in to your account. Mobile Banking. Bank on the go 24/7! Start now. Customer Care. Speak with a Customer Service Rep. Call (242) 461-3510. Appointments. Connecting with BOB is Quick and Easy. Make an appointment.
OneWest Bank branches closed over the weekend as we transitioned your service to First Citizens. During this time, online and mobile banking were temporarily unavailable.
- Your First Citizens welcome package, mailed June 10, 2022, provides all the details you'll need, including a description of your new accounts. To k...
- Your account numbers won't change unless we notify you. You now have a new routing number, which is 122037760. You can continue using your current...
- You can still have payments automatically deducted from your account. Be sure to provide recipients with your new account number and routing number...
- Yes. You should have received a new First Citizens Visa® debit card in the mail the week of June 27 to replace your OneWest Bank debit card, with a...
- Your OneWest Bank account history didn't transfer, but starting July 18, 2022, we'll begin to retain transaction history for your new First Citizen...
- Yes. There's no change to your current safe deposit contract.
- Loans and lines of credit will continue in effect with no changes to terms and conditions. To see all the options First Citizens provides for overd...
If you have any questions or concerns about our products or services, feel free to contact our Customer Service team at the numbers listed below. For banking enquiries: Contact Centre. Phone: 242-356-1697. Toll free. USA and Canada: 1-866-767-2010. For Internet Banking enquiries: Phone: 242-356-1697. Toll-free. The Family Islands: 1-242-300-6600.
NOTICE - CALL CENTRE. Please note that we are currently experiencing a disruption to our regular Call Centre numbers and working to resolve this issue. In the meantime please call 396-6100 to reach Call Centre. We apologize for any inconvenience caused.
General customer service assistance Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly .
People also ask
When will my OneWest Bank account be transferred to First Citizens?
Why did OneWest Bank branches close over the weekend?
When can I start using my OneWest Bank debit card?
BOB Call Center Speak with a BOB Customer Service Representative, Sunday – Saturday: 7:00am – 11:00pm EST. (242) 461-3510 Local-New Providence
