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Between 1 October 2019 and 30 September 2020, Npower received 103,114 complaints from residential customers which could not be resolved on the same day or next working day after receipt. This represented around 2% of all customer contacts received during that period.
Jan 25, 2021 · The company with the lowest customer score was Npower with 54%. Npower is now owned by Eon. It received just one star for value for money in our survey, as did Scottish Power and SSE, and a poor two stars for dealing with complaints. Scottish Power received the second-lowest customer score, with 55%.
Dec 20, 2022 · 84.03%. Npower complaints have increased slightly since last year, however, it has taken longer for Npower to solve these issues, with 90% of 2020 Q4’s complaints resolved within 8 weeks and 54% resolved the same or next day.
Npower has collected 393 reviews with an average score of 1.14.
- (393)
- -,--, Peterlee
Very poor customer service. They take no notice of meter readings and do estimates each month even though you have submitted data. Then they increase your DD to eye watering levels. They don’t reply to emails, the telephone number I was given by their ‘robot adviser’ doesn’t work.
- (69)
Jun 24, 2022 · Criminals are targeting hard pressed households with fake offers of refunds, government grants, demands for repayments, bogus energy-saving devices and more.
- 6 min
May 26, 2021 · Our annual complaints data shows the volume of complaints we received and resolved, and the proportion of complaints we upheld in consumers’ favour, over the course of the financial year, between April 2020 and March 2021.
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