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If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Important: Steps may be different between new and classic Outlook for Windows. To determine which version of Outlook you're using, look for File on the ribbon.
Talk to support. If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us link at the bottom of this page. You can send feedback directly to our Office teams:. In Office 2016 on Windows 10, open an Office app, and click File > Feedback.
Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.
Nov 21, 2018 · Here’s how it works. The desktop version of Outlook is perhaps one of the most popular email client apps in the world. However, while it might be a well-made application with many great features...
- Check Your Internet Connection. When Outlook stops syncing emails, the first thing to do is check your internet connection. Your connection may not be working, causing Outlook to unable to send and receive emails.
- Disable Outlook's Offline Mode. Outlook has an offline mode that allows you to work with your emails without being connected to the internet. This mode may be enabled, causing the app to not sync your emails.
- Manually Update Your Email Folders. When Outlook's automatic sync fails, manually force the app to sync your email folders. This only requires clicking a single button in the app.
- Change Your Email Sorting Order. You or someone else may have sorted Outlook emails in such a way that the most recent ones aren't displayed at the top.
Outlook freezes or "Outlook not responding" error. Performance issues with too many items or folders. Scan by using Microsoft Support and Recovery Assistant. Documentation for troubleshooting common issues with Outlook for Windows.
Jan 24, 2024 · Fix software update and profile issues. Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Microsoft 365. Common Outlook fixes. Expand table.
