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  1. Find Authorized Service Provider Contact Information for Japan. To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts.

  2. Customer service phone numbers. For help, follow the Get help link below. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

  3. Microsoft now provides in-person support through service centers in some countries and regions. Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery.

  4. If you have a question about an experience, service, or purchase made at the Microsoft Experience Centre in London, you can contact us directly at 0207 660 0308. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.

  5. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

  6. View all locations. Microsoft reaches customers at sales offices, support centers, and technology centers throughout the country. Find the office location nearest you.

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  8. Find the Microsoft U.S office location closest to you with our full list of sales offices, support centers, and technology centers throughout the country.

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