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  1. Find Authorized Service Provider Contact Information for Japan. To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts.

  2. Microsoft now provides in-person support through service centers in some countries and regions. Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery.

  3. Find a Microsoft Store near you, get directions, explore in store events and more.

  4. View all locations. Microsoft reaches customers at sales offices, support centers, and technology centers throughout the country. Find the office location nearest you.

  5. Customer service phone numbers. For help, follow the Get help link below. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

  6. Step 1. Shop for eligible products online. 1. Shop now. Step 2. Select “Pick up at a store near me” at checkout. Step 3. Have your government-issued ID and “Ready for pickup” email handy. Step 4. Visit your local Microsoft Store to pick up your order. 2. Find a store near you. There’s more in Store.

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  8. Tokyo. Our Japan office is in the heart of Tokyo, a transportation hub filled with shopping, entertainment, and activities. Here we operate primarily as a sales office for software, cloud services, devices, customer support and technology development.

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