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View all locations. Microsoft reaches customers at sales offices, support centers, and technology centers throughout the country. Find the office location nearest you.
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- Overview
- How to prepare your Surface for an Authorized Service Provider
- Participating partners and locations
Authorized Service Providers (ASP): To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts.
•Before arriving at the Authorized Provider (ASP), please back up your data. The data on your Surface may be erased as part of the service process. However, if you prefer, you can erase your data yourself prior to your visit.
•Please bring your original receipt, invoice, or copy to confirm the warranty status of your device. But if you cannot provide an invoice, don’t worry! The ASP will verify your warranty status with your Surface’s serial number. Please view the update your warranty with proof of purchase page for more information.
•If your device or accessory is damaged, the warranty terms will determine whether it can be fixed or replaced.
•If your device or accessory is outside of its warranty period and you do not have an extended warranty, it may not be replaced, and you may need to pay for any repairs performed.
For current locations and more information please visit Surface 修理サービス | ビックカメラグループ (biccamera.co.jp)
If you don’t live near an Authorized Service Provider or need additional support, Contact Us.
In-person support is currently available in the countries or regions listed below. Select the applicable link for more information. Services might vary per partner, country, or region. China . Japan. United Kingdom. United States (select locations in AZ, FL and TX only at this time)
A must-visit spot in Columbus, Ohio is the Japan Marketplace, home to six unique Japanese shops: Akai Hana, Belle's Bread, J • Avenue, Tensuke Express, Tensuke Market, and Sushi Ten.
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Our Columbus store is the only destination in central Ohio for a build-your-own experience including the must haves: gaming keyboards, mice, and headsets. Visit our in-store Knowledge Bar for one-on-one tech support services or discuss in our online Community Forum.
