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  1. Customer service phone numbers. For help, follow the Get help link below. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait.

    • Overview
    • Frequently referenced countries and regions
    • Other countries and regions
    • North America / Central America
    • Caribbean
    • South America
    • Europe
    • Africa
    • Middle East
    • Asia

    In most countries or regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Local language support varies by country or region.

    Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted.

    If your country or region isn't listed above, use the sections below to find the support information for your country or region.

    North America / Central America | Caribbean | South America | Europe | Africa | Middle East | Asia | Australia / Pacific

    Åland Islands

    Albania

    Andorra

    Armenia

    Austria

    Azerbaijan

    Algeria

    Angola

    Benin

    Botswana

    Bouvet Island

    Burkina Faso

    Bangladesh

    Bhutan

    Brunei

    Cambodia

    China

    Christmas Island

  2. Jul 10, 2024 · Should you encounter this situation, you can contact the online support team, inform them that you require phone service, and leave your phone number; they will then arrange for a specialist to assist you with your issue.

  3. Contact us. Sign in so we can get you the right help and support. Select the product you need help with. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Microsoft 365. Office. Windows. Xbox. Surface devices. Copilot. Dynamics 365. Intune. Azure. Server products.

  4. Find Authorized Service Provider Contact Information for Japan. To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts.

  5. Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

  6. May 23, 2023 · Get new service phone numbers for audio conferencing, auto attendants and call queues in Japan. Contact the TNS Service Desk for instructions. Get phone numbers transferred over to Microsoft 365 or Office 365 for users in Japan. Please contact SoftBank Calling to transfer user phone numbers.

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