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On April 9th 2004, 18 year old Louise Ogborn worked at McDonald's in Mount Washington, Kentucky was forced to str...
- 15 min
- 36.5K
- Dangerous Case
When Louise Ogborn volunteered to work late at McDonald's, she had no idea that her shift would turn into three hours of emotional, physical and sexual abuse...
- 10 min
- 3.6M
- NoFilterPaul3
Aug 16, 2022 · Louise Ogborn. Ep 88: When a man identifying himself as a detective calls a restaurant manager asking her to detain one of her employees for an alleged theft, how far would everyone involved go...
- 36 min
- 2.8K
- Women and Crime Podcast
- A Scam That Was Hard to Believe
- Kentucky Employees Say They Never Were Warned About Hoax Calls
- Why Authority Can Be So Persuasive
- Teen Victim Endured Physical, Emotional Abuse During Hoax
- Hoax Caller Described as 'A Freak Who Plays God'
- Obedient Employees Are Trained to Think, 'Can I Help You?'
- Sexual Abuse Escalates as Some Are Eager to Obey
- 'I Have Done Something Terribly Bad,' A Remorseful Man Says
- 'Something Is Not Right,' 9Th-Grade Dropout Decides
- Repercussions Hit All of Those Involved
The first report of such a call came in 1995, in Devil's Lake, North Dakota; another came later that year in Fallon, Nevada. The caller, usually pretending to be a police officer investigating a crime, targeted stores in small towns and rural communities — areas where managers were more likely to be trusting. Most were fast-food restaurants, where ...
By the time the caller telephoned the company-owned McDonald's in Mount Washington in April 2004, supervisors had been duped in at least 68 stores in 32 states, including Kentucky and Indiana. The targets included a dozen restaurant chains. By that time, managers of at least 17 McDonald's stores around the nation had been conned, and the company al...
Psychological experts say it is human nature to obey orders, no matter how evil they might seem — as was illustrated in one of the most famous and frightening human experiments of the 20th century. Seeking to understand why so many Germans followed orders during the Holocaust, Stanley Milgram, a Yale University psychologist, took out a classified a...
As his fiancee had requested, Nix showed up at the Mount Washington store. "She told me there is a girl in the office who was caught stealing," Nix said in a court deposition. Summers also advised him that "Officer Scott" had accused the girl of dealing drugs — that police at that very moment were searching her home in Taylorsville, Kentucky. Nix, ...
The caller was unusually persuasive, according to workers across the country who talked with him. He had mastered the police officer's calm but authoritative demeanor. He sprinkled law-enforcement jargon into every conversation. And he did his homework. He researched the names of regional managers and local police officers in advance and mentioned ...
In her book, "Making Fast Food: From the Frying Pan into the Fryer," Canadian sociologist Ester Reiter concludes that the most prized trait in fast-food workers is obedience. "The assembly-line process very deliberately tries to take away any thought or discretion from workers," said Reiter, who teaches at Toronto's York University and who spent 10...
Some managers cried as they carried out the caller's orders. But court documents show others performed with great zeal. At a Burger King in Pendleton, Indiana, a supervisor was so intent on finishing a search of a 15-year-old girl in December 2001 that when the girl's father arrived to pick her up from work, he had to jump over the counter to end h...
Louise Ogborn had been in the back office for nearly 2½ hours when the caller said she should kneel on the brick floor in front of Nix and unbuckle his pants. Ogborn cried and begged Nix to stop, she recounted in her deposition. "I said, 'No! I didn't do anything wrong. This is ridiculous." But she said Nix told her he would hit her if she didn't f...
It was Simms, the Mount Washington store's maintenance man and a ninth-grade dropout, who refused to play the caller's game. He had stopped by the restaurant for dessert and coffee when Summers pulled him into the office and handed him the phone. The caller told Simms to have Ogborn drop the apron and to describe her. Simms refused. "He said, 'Some...
Summers watched the store video later the same night, saw what Nix had done, and called off their engagement. She hasn't spoken with him since, according to her attorney. She initially was suspended, then later fired, for violating a McDonald's rule barring nonemployees from entering the office. A couple of weeks later, she was indicted on a charge...
- Andrew Wolfson
- Investigative: Courts & Judicial System
Oct 5, 2007 · Louise Ogborn, 21, had sued McDonald's Corp. for negligence, claiming it failed to warn her and other employees about a caller who already struck other McDonald's stores and other fast-food...
Dec 16, 2022 · Louise Ogborn, who was a minimum-wage worker at the McDonald’s in Mount Washington in 2004 when she was strip searched and detained for three hours, is now 36 and lives in Taylorsville. She was...
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Jan 2, 2023 · 'Don’t Pick Up the Phone' tells the story of Louise Ogborn when a disturbing hoax caller who got restaurant managers to commit sexual assault.
