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To get your luggage back to you as quickly as possible, here's the next steps: Find a Frontier representative at the airport to report the delay... My bag has been damaged, what should I do? We're sorry to hear that your bag has been damaged, and we want to do everything we can do to make it better. Please keep in mind there are some things we ...
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My Boarding Pass - Bags - Delayed, Damage, and Missing Items...
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Reservation Cancel Fee - Bags - Delayed, Damage, and Missing...
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Mobile Check-In: Save time and money with the Frontier...
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Bags and Seats - Bags - Delayed, Damage, and Missing Items -...
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Need Help With An Existing Trip? Save time and money by...
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Need Help With An Existing Trip? Save time and money by managing your trip in the Frontier app or use our customer self-service tool below! Whether you need to book, change or cancel your trip, add baggage, or choose your seat, we are here to help.
Checked Baggage Assistance. We're sorry to hear there has been an issue with your bag. File a claim using the link below or chat with us for assistance.
The customer service is worst and is no help. How can I get them to track it on priority and find it?
- What to Do When The Airline Loses Your Luggage
- The Truth About Airline Lost Luggage
- Travel Tips For Preventing Lost Luggage Problems
- My American Airlines Lost Luggage Story
Here is what to do when luggage is lost or delayed on your flight. Nobody from the airline is just going to magically find your bag without you taking steps to make it happen. You need to be your own advocate.
Filing a Lost Luggage Report Probably Won’t Help
When your bag doesn’t make it at a destination, you’ll dutifully file your report with the airline in the baggage claim area. If this is a simple issue of delayed baggage, it should show up in the next three days. FAA data shows that delayed baggage usually arrives within 3-7 days. However, if the bag is truly lost, your chances of finding lost luggage after 30 days are cut in half. Automated baggage tracking is hardly a science. Despite having bar codes, the baggage search process is largely...
Time Is Not On Your Side
When your bag is lost, time is not on your side. There are a number of key deadlines that you’ll need to observe if you want to see your bags (or receive compensation). Here are the key deadlines: 1. 4 hours: Deadline from flight landing to file your complaint with the airline for lost baggage 2. 5 days: The time period when the airline transitions your case file from the local airport to the central baggage office. This is the start of getting someone to actually help you. 3. 45 days: Deadli...
Not All Airlines Are Equal
Some airlines have better luck than others. And some just have bad luck. I was flying on American Airlines. After returning home, I wondered just how often does luggage get lost? Airlines hype that the rate of lost luggage is on the decline, but they frequently overlook delayed baggage statistics (and a delay can be DAYS). The issue of lost vs. delayed baggage may play out in the statics, but the result is the same for the consumer. In the course of my ordeal, I learned that in the year prior...
Carry On Only
If you truly care about your stuff arriving with you, pack carry on only. It’s the only way to guarantee that your luggage will make the flight. The minute you check that bag, you’re opening yourself up to lost or delayed baggage problems. Be sure to check our articles for Packing Tips and also Carry-On Essentialsto make your trip go more smoothly.
Luggage Tags
Make sure you have a luggage tag on the outside of your bag. Also, make sure there is a business card or other address identification inside your bag. Remove all luggage tags and luggage barcodes from previous flights to avoid confusing ground staff or electronic bar code readers. This is especially important if the tags are for a different airline than the one you are currently flying!
Tight Connections
Flight connections are the death of bags. Over the years, the airlines have tightened connection times. Think about all the times you’ve had to run to make a flight. Now think about how your bag will get there. Chances are good that it won’t. If you really want your bags to get there, be sure to take non-stop flights (although, as my American Airlines baggage story below indicates, direct flights are not a guarantee that your baggage will arrive). If you must check your bag and you must have...
I recently flew on American Airlines from Philadelphia to Zurich. American is part of the Oneworld Airline Alliance, which sadly has poor coverage in Europe. I was ultimately flying onward to Albania, where I was going to meet up with Laura, but needed to fly on a different airline. On arriving in Zurich, my bag never made it. Several other passeng...
If your luggage is delayed or missing, the airline has 21 days to find it and get it to you. If you get your luggage back within 21 days, you can still claim compensation for delayed luggage. If you don’t, claim for lost luggage.
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Aug 4, 2023 · You can also try calling customer service, and if you have elite status with the carrier, you may get a more proactive agent willing to help. If you still aren't getting anywhere and it's been longer than 24 hours, I recommend filing (or at least threatening to file) a complaint with the Department of Transportation.
