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Get a complete insurance that covers: Cancellation or change of your flight in case of unforeseen events. Medical costs you make abroad in case of illness or an accident. Lost, stolen, or damaged baggage. Public liability and legal assistance.
Need help? Find the answer to your question in 3 simple steps, contact the KLM Customer Contact Centre or find a ticket office near you.
Medical costs you make abroad in case of illness or an accident. Lost, stolen, or damaged baggage. Public liability and legal assistance. You can purchase the travel and cancellation insurance when booking, or via My Trip up to 48 hours after booking your ticket.
To make use of an airport wheelchair, please request wheelchair assistance in My Trip. You can also contact us directly, at least 48 hours before departure. For all other assistance requests you can use the KLM Cares form or contact KLM Cares by phone or e-mail. Fill in the KLM Cares form.
Do you already have a booking but want to make a change, upgrade, or cancel your flight? Most likely, you can easily arrange it yourself! Find out how.
Whether you need assistance with flight information, reservations, lost or damaged luggage, customer relations, or the frequent flyer program, KLM has you covered. Additionally, downloading the KLM mobile app can provide even more convenience and access to helpful services.
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If your flight was delayed or cancelled, or your baggage was delayed or damaged, you might be eligible for a cash refund or compensation.