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  1. Nov 30, 2021 · Armed with as little as your phone number, a debt collector can use a reverse directory to find your address. Many debt collection agencies have access to several different reverse directories as well as industry-specific databases.

    • Attorney
    • Overview
    • National Debtline
    • Citizens Advice
    • PayPlan
    • Community Money Advice
    • StepChange Debt Charity
    • MoneyPlus Advice
    • Money Wellness
    • Debt Advice Foundation

    Get free, confidential and independent advice on dealing with debt problems.

    This list covers UK-wide organisations and ones based in England and Wales. Find out about debt advice in Scotland or debt advice in Northern Ireland.

    National Debtline offers phone and webchat services in England and Wales.

    Telephone: 0808 808 4000

    Monday to Friday, 9am to 8pm

    Saturday, 9:30am to 1pm

    Citizens Advice offers phone and webchat services. They also have advice centres in England, Wales and Scotland.

    Telephone (England): 0800 144 8848

    Telephone (Wales): 0800 702 2020

    Telephone (Scotland): 0800 028 1456

    Webchat service

    Monday to Friday, 8am to 7pm

    PayPlan offers phone and webchat services.

    Telephone: 0800 280 2816

    Monday to Friday, 8am to 8pm

    Saturday, 9am to 3pm

    Community Money Advice offers phone, email and face to face services in England, Wales and Scotland.

    Find a Community Money Advice centre in your area.

    StepChange Debt Charity offers phone and online services.

    Telephone: 0800 138 1111

    Monday to Friday, 8am to 8pm

    Saturday, 8am to 4pm

    MoneyPlus Advice offers phone and email services. They also have an online debt advice service.

    Telephone: 0161 837 4754

    Monday to Thursday, 8am to 8pm

    Friday, 8am to 4pm

    Money Wellness offers phone services.

    Telephone: 0161 518 8282

    Monday to Friday, 9am to 8pm

    Find out about call charges

    Debt Advice Foundation offers phone and webchat services.

    Telephone: 0800 043 40 50

    Monday to Friday, 8am to 6pm

    Find out about call charges

  2. Locate your debtors. DCBL's dedicated debtor tracing team uses the latest tracing and address verification software maximising debtor locating and prompting early engagement. DCBL's debtor tracing services establish your debtor’s new location and support the collection of your debts.

  3. If you’re receiving debt collection letters at your address for someone else, it’s best to call the debt collection group and let them know they have the wrong address. Many debt collectors will be reasonable and stop sending letters, but some might want evidence that you really aren’t the debtor.

  4. Debt collectors have alternative methods, such as using your National Insurance number or date of birth, to locate you and pursue the outstanding debts. Can Debt Collectors Find My New Address? When you relocate, debt collectors can locate your new address by leveraging various methods.

  5. May 29, 2024 · Contact the debt collector and offer to pay what you can. If you are struggling to pay the debt, get in touch with us to explore your options. Missing large or multiple payments: Their contact will become more frequent, urgent, and threatening. Contact the debt collection agency and offer to pay what you can.

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  7. Feb 5, 2022 · Collectors may simply search online to find your phone number listed in a directory, public records, or social networking site. If you have an uncommon name, it’s often easier to dig up information about you online.